Perception
An explanation of an observed behavior.
What are attributions?
Your overall understanding of who you are.
What is self identity?
This term refers to the ability to give empathetic and understanding responses to the speaker.
What is reflective listening?
Appearance, body language, eyecontact and physical environment are all types of this.
What is Non- verbal communication?
This term refers to the conflict resolution style where both parties sacrifice something, usually resulting in a lose/lose situation.
What is compromise?
This effect occurs when an initial impression, has a later effect on perceptions of a person.
What is the Halo Effect?
The tendency for an individual to take personal credit for success, but placing the blame of negative outcomes on external factors.
What is self- serving bias?
This concept involves making sure the speaker feels heard and understood by summarizing their message in your own words.
What is Paraphrasing?
This term refers to the level of touch in communication.
What are Haptics?
Implementation of strategies designed to mitigate the negative consequences of conflict while also enhancing learning and effectiveness. (non- confrontational)
What is Conflict Management?
Four factors that influence perception.
What is Senses, Culture, social roles, and physiological factors?
Four alternatives to Self Disclosure.
What is lying, hinting, silence, or equivocation?
This skill involves asking open-ended questions to encourage the speaker to expand on their thoughts and feelings.
What is Probing?
This term refers to the way men and women communicate differently.
What are Chronemics?
This concept involves acknowledging the other persons perspective and finding common ground in order to reduce conflict.
What is empathy?
This concept refers to information that is difficult for the speaker to manipulate or control, thus adding credibility to their claims.
What is Warranting Value?
This happens when a persons expectations of another lead that person to behave in ways that confirm the initial expectations
What is the self- Fulfilling Prophecy?
This type of message offers little emotional support and may unintentionally dismiss or minimize the recipient's feelings or experiences.
What is a "Cold Comfort" message?
Using a higher vocal pitch would be considered an example of an indictor of this term.
What is deception?
Patterns for handling conflict that develop overtime as a result of being in established relationships.
What are Conflict Rituals?
The four step process involving selection, organization, interpretation, and negotiation.
What is the perception process?
Visual representation of the parts of ones self that are known or unknown to the self or others.
What is the Johari Window?
When someone dominates a conversation, often interrupting others and monopolizing speaking time, they are engaging in this behavior known as:
What is stage- hogging?
The idea that people perceive space differently and use space to achieve their communication goals.
What is proxemic theory?
This term refers to the tendency to perceive one's own group or culture as superior to others, often leading to conflict.
What is ethnocentrism?