COMM SKILLS #1
COMM SKILLS #2
COMM SKILLS #3
COMM SKILLS #4
COMM SKILLS #5
100
determine patients' learning needs and how to meet them
What is assess
100
identification with another person's feelings
What is empathy
100
question that requires more than a "yes" or "no" answer
What is open-ended question
100
process of shaping an opinion based solely on something like race, gender, or economic status
What is stereotyping
100
developed the stages of death and dying
What is Dr. Elizabeth Kubler-Ross
200
set of nonverbal means of communication (e.g., facial expressions)
What is body language
200
process of verifying a patient's progress
What is evaluation
200
area around a person deemed the "comfort zone"
What is personal space
200
pity
What is sympathy
200
denial, anger,bargaining, depression, acceptance
What is five stages of grief
300
question that can be answered with "yes" or "no"
What is close-ended question
300
illustrations of concepts or ideas
What is examples
300
process of researching the actions or steps needed to implement a plan or project
What is planning
300
using toys to demonstrate a procedure, using pictures
What is nonverbal communication
300
Motions of a speaker's hands or arms during a speech
What is gestures
400
acting against a person's interest due to a perceived difference in race, gender, economic, or other status
What is discriminating
400
information that is reflected in an interpersonal exchange
What is feedback
400
professional relationship
What is professional distance
400
deep sadness, low spirits and grief
What is depression
400
A healthy balance in the worker-patient relationship
What is professional distance
500
process of capturing written information in the patient's chart
What is documenting
500
process of taking action; putting a plan in place
What is implementing
500
process of repeating information that is communicated
What is reflecting
500
is the most important factor when communicating with other facilties
What is confidentiality
500
blaming someone else
What is projection
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