Vocabulary
This Communication style doesn't offer opposition when challenged or pressured
Passive
This type of message is accusatory in nature.
"You" Message
True or false. You are not actively listening if you impatiently tap your foot and actively think about other things while someone is speaking to you.
True.
What most likely would the following communicate?
Scrunching your eyebrows in a V shape
Anger
Someone cuts in front of you in line and you look at him and say "excuse me, but I was next in line." What type of communication style do you most likely have?
Assertive communication style.
Hostile and unfriendly in the way one expresses oneself
Aggressive
What tells you that someone might be upset with you when the words they actually say don't particularly show it?
The person's tone and pitch.
True or false. A good way to actively listen to someone while s/he is talking would be to maintain eye contact, lean forward, face the speaker, ask questions, nod your head and paraphrase the speaker.
True
You are facing your friend, who all of a sudden opens his eyes really wide as he looks behind you. Judging by his body language what emotions is he most likely feeling?
Surprise, or shock.
This is the most problematic of all the communication styles
Aggressive
Direct and respectful in the way one expresses oneself
____________ can give you the confidence to discuss sensitive issues with other people.
Effective speaking skills
True or false. Active listening is just listening without clarifying anything.
False
True or false? When body language is giving a message that is different from what you are saying, people tend to believe the body language.
True
Your boss asks you to work late for the third night in a row. You agree but feel worried about finishing your homework tonight. You have a project due the next day and you are only half done. Your communication style is most likely...
a passive communication style
If you can understand another person's feelings, behaviors, and attitudes you would be...
empathetic
It gives your vocal presentation variety when you do this with your voice
vary your volume.
What is paraphrasing for?
It helps you to accurately understand the speaker.
You can reveal a lot about how you feel through these 3 things
facial expressions, gestures, and posture.
Your sister wears your dolce and gabbana shirt without asking you and gets pizza sauce on it. You respond respectfully and calmly with the following words, "my favorite shirt is ruined. I spent a lot of money on this shirt. I would like you to replace it." Your response demonstrates a(n) ______________ communication style.
assertive
A way of talking that explains how you feel while remaining firm, calm, and polite.
"I" Message.
You ask your neighbor if you can borrow his bike. He tells you he needs it for his job delivering newspapers. You respond "you can deliver newspapers later!" This response demonstrates a lack of...
empathy