FAST
What are the fast skills good for?
Maintaining self respect when you have a disagreement with someone
What is DEARMAN good for?
Making requests/getting what you want
What are the THINK skills good for?
Making peace with others/understanding something from someone else's point of view/reducing conflict
What are the GIVE skills good for?
Building and maintaining relationships
What does the F in fast stand for? What's one way you can practice it?
What type of statements should you use when expressing your feelings and needs?
I statements/I feel statements
Sympathy is feeling sorry for someone, empathy is "feeling with" someone (putting yourself in their shoes, really understanding them, etc.)
What does the G stand for in GIVE? What is a time you could use this?
What does the T in FAST stand for? How can you use it?
Being truthful, answers will vary
How can you be mindful and act confident when making a request?
Be mindful - don't give up on your request, stay on topic
Act confident - assertive communication, good posture, confident tone of voice
What does the K in THINK stand for and why does this matter?
Kindness, using kindness helps us to get better results in a conflict and maintain relationships with the person
What does the I stand for in GIVE? When is a time you could use this?
Acting interested, answers will vary
What does the A in FAST stand for? What is one way you can use it?
Apologize only when necessary, answers will vary
What does the R (reinforcement) in DEARMAN mean? Give an example
Something that makes someone else more willing to do something for you. Examples include if they want a better relationship with you and this is a way to get it or if you use good manners they are more likely to respect you
What does the N stand for in THINK and why does this matter?
Notice other ways the person is trying to help or change, it helps you have a more balanced point of view
What does the E stand for in GIVE? Give an example of how to use this.
Having an easy manner, answers will vary
What does the S in FAST stand for? What is one way you can do this?
Stick to values, answers will vary
Negotiate, answers will vary
What does the I stand for in think and why does this matter?
Interpretations, it's important to challenge our interpretations because we might have the wrong view of someone and this may lead us to act in a way that's not effective
What does V stand for in GIVE? How can you use this skill?
Validate, express their perspective, use and/at the same time/etc., then use your perspective