Interpersonal Skills
What are interpersonal skills?
What are social skills we use every day to communicate with one another
What is one of the most valuable skills to have in life?
What is effective communication
What is emotional intelligence?
What is “the ability to identify and manage one’s own emotions, as well as the emotions of others.”
What is verbal communication?
What is communication using spoken words and sounds to express yourself and your feelings. This can occur face-to-face or over the telephone
True or False, there is no such thing as effective communication without listening
True. When we don’t listen to one another, we misinterpret what the other person is saying, this causes the breakdown of communication
What are interpersonal family skills?
What are how we communicate within our family unit
What is effective communication?
What is a two-person process of sending and receiving information
Name two elements of emotional intelligence
What are self-control, self-awareness, motivation, adaptability, empathy, among others
What is non-verbal communication?
What is communication using body language, gestures, facial expressions, eye contact and tone of voice to express yourself and your feelings
True or False, conflict is rare within families
False, conflict is a part of life and learning how to solve problems is very important within families
How are interpersonal skills communicated?
What is verbally and non-verbally
What does communication include?
What are verbal communication, non-verbal communication, and listening to the other person
What role does emotional intelligence play in effective communication?
What is a significant role.
Can some non-verbal communication be unintentional?
Yes. This includes implied messages, whether they are intentional or not. These cues can be easy to misinterpret but are often a good indication of how someone is feeling
True or False, is fighting and criticizing each other conflict resolution?
False, the steps to resolve a family conflict include:
Identify the source of conflict
Look beyond the triggering event to find or understand the cause
Discuss solutions
Identify which solutions all involved can support
Come to an agreement
What is listening?
What is how we receive and perceive information in communication
True or False, assertiveness being assertive means to stand up for yourself during difficult conversations
True, you should stay positive and calm without coming off as being aggressive and get your point across without upsetting anyone who is involved
Name two sources of family conflict
What are:
Finances and Employment
Extended Family
Addiction
Parenting Issues
Power Struggles