Communication
Noise, limited privacy, loud music, ringing telephone
What are communication barriers/impediments to message transmission?
Unlike a casual conversation, this purposeful interaction is used by practitioners to gather assessment data, build rapport, and facilitate change with a client.
What is an interview?
This core condition involves the practitioner accurately sensing a client's feelings.
Saying, that must have been disappointing for you...
What is empathetic understanding?
Establishes rapport and conveys that you are attending to what the client is saying.
What is eye contact?
or
What is non-verbal communication?
This ethical and legal requirement ensures that a client is fully educated on the risks, benefits, and alternatives of a treatment or service before voluntarily agreeing to participate.
What is informed consent
Convey information without a word.
What is non-verbal communication?
The individual who starts, guides and ends the interview.
Who is the Social Worker?
Social Worker: How does your family feel about you going back to work?
Interviewee: Well, the children are all for it.
Social Worker: All for it?
What is a Clarity Probe?
or
What is Reflection?
The emotion as client is feeling when using terms such as disappointed, hopeless, depress
What is sad?
or
Any other appropriate emotion... :)
Going to the bathroom, getting a snack, practicing a breathing exercise is part of the...
What is introduction phase?
This communication technique involves fully concentrating on, understanding, and responding to a speaker, often utilizing non-verbal cues and paraphrasing to confirm comprehension.
What is active listening?
While it serves many functions, the primary aim of this professional exchange is to gather information for assessment, build a therapeutic relationship, and empower the client toward goal-attainment.
What is the purpose of the social work interview?
Client: I want to stay because he is very nice sometimes, other times I just want to leave.
Social Worker: He is inconsistent, and this makes you unsure about what you want to do.
What is paraphrasing?
or
What is interpreting?
Sit squarely, openness, lean slightly in, eye contact, relax
What is SOLER?
This allows an interviewee to transition into and out of the meeting. It also serves to establish initial comfort and rapport.
What is small talk?
The client used the opportunity to correct a miscommunication.
What is feedback?
Reciprocal discussion where both parties have equal ability to engage and determine content of discussion.
What is a conversation?
Evaluate one’s own performance and work toward improving it while taking valid criticism and praise into account
What is self-awareness?
Distinguish between emotions, label different emotions correctly, and use emotional information to guide your thinking and behavior.
What is emotional intelligence?
Discussing what will take place during the interview, how long the interview will last, and any other expectations that the interviewee should know.
What is the interview overview.
Stating requests/ideas clearly and with confidence, without feeling guilty or apologizing.
What is assertiveness?
The role of a Social Worker and client is not reciprocal.
What is the power-dynamic in a social work interview?
I appreciate, understand and can interact with people from cultures or belief systems different to my own
What is cultural competence?
The interviewer should have the ability to appropriately express, regulate, and manage his/her emotions.
What is Self-Regulation?
Summarizing the meeting, asking for feedback, leaving time for questions and discussing next steps are all part of the interview termination. What else is a part of the termination process?
What is highlighting strengths?
or
What is documenation?