Supportive Communication Attributes
This type of communication is honest and authentic when expressing thoughts and feelings.
What is congruent communication?
Anything that prevents people from understanding one another fully or clearly is called this.
What is a communication barrier?
When a boss replies, "You're fine," to an employee who says they feel overworked, this key aspect of active listening is missing.
What is empathy?
When you remember small details about someone’s life and bring them up later, you’re strengthening this kind of connection.
What is attentiveness?
When people feel accepted, respected, and valued, they are experiencing this.
What is validation?
When a speaker takes responsibility by using "I" statements, the communication is said to be this.
What is owned communication?
When someone feels ignored, unworthy, or insignificant during a conversation, they are experiencing this.
What is disconfirmation?
Misunderstandings caused by poor listening often reduce this important group outcome in organizations.
What is team performance?
Sharing everyday experiences helps create this type of emotional bond between people.
What is intimacy?
Being open to others' ideas and perspectives shows this quality of validating communication.
What is flexibility?
Focusing on facts and behavior instead of judgment helps prevent defensiveness in this kind of communication.
What is descriptive communication?
When a person feels attacked or threatened by communication and becomes self-protective, it's known as this.
What is defensiveness?
This psychological barrier occurs when a listener filters information through their own beliefs or biases.
What is selective perception?
When both people feel safe to be themselves without fear or judgment, this exists in their relationship.
What is psychological safety?
A boss who ignores an employee's suggestions would be showing this type of behavior.
What is invalidation?
Supportive communication should be descriptive, not this type, which judges or labels behavior.
What is evaluative communication?
When a manager constantly interrupts employees and doesn't let them finish their thoughts, it's an example of this.
What is disconfirmation?
Before proposing a solution in a conflict, managers should always do this.
What is listen to all perspectives?
Checking in with someone regularly, not just when you need something, builds this kind of reliable connection.
What is consistency (or a reliable connection)?
Asking questions and allowing feedback demonstrates this form of interaction.
What is two-way communication?
Congruent, descriptive, and validating are three examples of these.
What are the eight attributes of supportive communication?
A manager gives constructive criticism, and the employee responds defensively by saying, "I'm always blamed for everything." This is an example of this barrier.
What is defensiveness?
Training employees in active listening helps improve this essential part of management communication.
What is collaboration or conflict resolution?
Listening carefully, expressing gratitude, and showing empathy are all behaviors that help build these.
What are high-quality connections?
Ignoring or dismissing someone's opinions and feelings demonstrates this invalidating behavior.
What is imperviousness?