active listening
This “non-verbal cue” shows the speaker you’re paying attention.
What is eye contact?
The ability to identify your own emotions is known as this.
What is self-awareness?
Talking openly about roles and expectations is part of effective this.
What is communication?
The ability to understand another person's feelings is called this.
What is empathy?
A leader who guides by example demonstrates this type of leadership.
What is leading by example?
Restating what someone said to confirm understanding is called this.
What is paraphrasing?
his emotional intelligence skill helps you manage your reactions during stressful situations.
What is self-regulation?
When team members support each other and share responsibility, they demonstrate this.
What is collaboration?
Saying “I understand how that must feel” demonstrates this type of empathy.
What is emotional empathy?
Great leaders encourage others through positive reinforcement, better known as this.
What is motivation?
This type of question encourages deeper responses.
What are open-ended questions?
Understanding how others feel is part of this EI component.
What is social awareness?
A team working successfully toward a shared outcome is said to have a strong…
What is common goal alignment?
When you imagine yourself in someone else’s situation, you're practicing this.
What is perspective?
Leaders who involve their team in decision-making practice this leadership style.
What is democratic leadership?
Avoiding this common listening mistake helps you stay focused instead of planning what you're going to say next.
What is interrupting (or rehearsing your response)?
The ability to influence and inspire others is part of this EI domain.
What is relationship management?
This type of conflict can be healthy and improve ideas if managed respectfully.
What is constructive conflict?
Listening without judging or trying to fix the problem reflects this form of empathy.
What is non-judgmental?
he ability to adjust leadership style depending on the situation is known as this.
What is situational leadership?
This active listening technique involves observing tone, body language, and behavior beyond the words spoken.
What is listening for nonverbal cues?
Recognizing the connection between emotions and behavior represents this deep EI concept.
What is emotional insight?
Teams excel when members bring different talents and perspectives, known as this.
What is diversity of strengths (or diversity of perspectives)?
Recognizing feelings and responding appropriately shows the difference between empathy and this similar but distinct trait.
What is sympathy?
A leader who inspires change with a strong vision fits this leadership type.
What is transformational leadership?