TERMS
COMMUNICATING EFFECTIVELY
RESOLVING CONFLICT
CONFLICT RESOLUTION
TERMS
100
Respecting the privacy of both parties and keeping details secret.
Confidentiality
100
What communication style is the inability or unwillingness to express thoughts and feelings?
Passive
100
What are two physical signs of conflicts?
A knot in the stomach Faster heart rate A lump in the throat Clenching fists Cold or sweating palms A sudden surge of energy
100
Name one way to respond to conflict.
Face the conflict Ignore it
100
The exchange of thoughts, feelings, and beliefs between two or more people.
Interpersonal Communication
200
The process of ending a conflict through cooperation and problem solving.
Conflict Resolution
200
What type of communication style is when individuals try to get their way through bullying and intimidation?
Aggressive
200
What are two emotional signs of conflict?
Feeling cornered Getting defensive Wanting to cry Not feeling valued Wanting to lash out Wanting to escape
200
What is one option for conflict resolution?
Negotiation Mediation Peer Mediators
200
A process in which specially trained people help others resolve their conflicts peacefully.
Mediation
300
Specific tools and strategies that help you maintain, protect, and improve all aspects of your health.
Health Skills
300
What communication style is where individuals express thoughts and feelings clearly and directly without hurting others.
Assertive
300

How could you resolve a conflict when you are upset with a sibling/friend for taking something of yours without asking?

Explain why

300
What are the four "I" Messages?
I feel When You I Think I Want
300
Any disagreement, struggle, or fight.
Conflict
400
Taking action to influence others to address a health related concern.
Advocacy
400
What active listening technique is when you rephrase or summarize what the other person has said?
Reflective Listening
400
What cause of conflict is when a friend starts dating a boy/girl that you like?
Jealousy and Envy
400
Name one Refusal Strategy.
Say No in a firm voice Explain why Suggest Alternatives Use appropriate Body Language Leave is Necessary
400
The use of communication and often compromise to settle a disagreement.
Negotiation
500
Communication strategies that can help you say no when you are urged to take part in unsafe or unhealthful behaviors.
Refusal Skills
500
What type of Active Listening technique is when you feel what the other person feels as you listen?
Empathizing
500
What cause of conflict is when you are angry with your best friend for not taking his/her side?
Personal Loyalties
500

Give one example of how you could assertively communicate your need to a parent

Explain why

500

Form of communication such as tone of voice, eye contact and body language that serves to either reinforce or contradict your choice of words.

Non-verbal Communication 

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