Empathy
This term describes the ability to understand and share the feelings of another, which is crucial for building strong relationships.
What is empathy?
This term describes fully concentrating, understanding, responding, and remembering what is being said.
What is active listening?
This quality is vital for team success, allowing members to communicate openly and honestly with each other.
What is trust?
This approach involves finding a compromise where both sides give up something to reach an agreement.
What is compromise?
This technique involves talking about a problem without yelling or using hurtful words.
What is respectful communication?
This type of conversation allows employees to express their feelings about work-related stress in a safe environment.
What is a wellness check-in?
This body language cue indicates you are listening attentively and encourages the speaker to continue.
What is nodding?
This quality in a team allows for diverse perspectives and solutions to emerge, enhancing creativity.
What is diversity?
This method involves bringing in a neutral third party to help resolve a conflict between two individuals.
What is mediation?
This action involves both parties taking turns to speak and share their side of the story.
What is turn-taking?
This barrier to empathy can occur when individuals make judgments based on stereotypes rather than understanding unique experiences.
What is bias?
This type of questioning involves asking questions that encourage deeper thinking and exploration of ideas.
What are open-ended questions?
This approach encourages team members to share their strengths and weaknesses to enhance collaboration.
What is team vulnerability?
This term describes when individuals refuse to address the conflict, leading to potential resentment over time.
What is avoidance?
This is what you call it when both sides listen to each other to understand different points of view.
What is mutual understanding?
When a coworker/friend is going through a tough time, reaching out to check on them demonstrates this important trait.
What is being supportive?
This phrase is often used to check understanding by summarizing what the speaker has just said.
What is paraphrasing?
This process involves setting clear goals and roles to enhance team effectiveness and accountability.
What is team goal-setting?
This is the first step in solving a disagreement, where you talk about what the problem is.
What is identifying the issue?
When you use “I feel” statements to express your feelings about a situation, you are using this technique.
What are "I" statements?
This can be a barrier to empathy, where we assume we know how someone feels without asking them directly.
What is making assumptions?
This barrier to active listening can occur when a listener's mind wanders or is distracted by external factors.
What is distraction?
This term describes a team member who consistently takes charge and directs the team's efforts.
What is the leader role?
This term describes when friends work together to resolve a disagreement without blaming each other.
What is teamwork?
Instead of arguing, this approach encourages people to calmly express their feelings and thoughts.
What is staying calm?