Non-Verbal Communication
Name one way to communicate non-verbally.
Physical Space, Movement, Touch, Eye Contact, Facial Expressions
When should you use I statements?
When you want to communicate your emotions without blaming or hurting the other person.
The sales clerk at the store keeps talking to the other salesperson and doesn't even look at you for several minutes. How can you handle this?
Remain calm, say excuse me, etc.
Name one characteristic of assertive communication.
Listens without interruption, states needs and wants, willing to compromise, stands up for own rights, confident tone/body language, good eye contact.
How would you show someone that you are listening?
Eye Contact, Body Language, Asking Questions
What is non-verbal communication?
The way we send messages without using words.
What is the "formula" for an I statment?
I feel (emotion word) when (event/situation)
A nosey friend asks you, "How much money do you have in your savings account?" You feel it is not their business. How can you answer?
"I" Statement, tell them the question isn't appropriate
What is assertive communication?
Standing up for your own needs and wants while also taking the needs and wants of others into consideration, without behaving passively or aggressively
What is a non-verbal sign of active listening?
Smile, eye contact, posture, and no distraction.
Who should be in your personal space?
Core Family, Close Friends
What is wrong with this statement:
"You can't keep coming home so late! It's inconsiderate."
Should use an "I" Statement: "I feel worried when you come home late. I can't even sleep."
Your roommate has their radio on loud and you can't fall asleep. How could you use an "I" Statement?
"I feel (emotion) when (event)"
Why is assertive communication important?
It considers both your needs and the other person's needs, maintains your relationship with others, maintains respect for yourself and others, etc.
Name 3 reasons active listening is important.
It shows the other person you are listening, it shows the other person that you care about what they're saying, you can learn more about the other person, it helps you to comprehend what the other person is communicating, etc.
What does eye contact communicate?
We are ACTIVELY listening to the other person.
How is assertive communication different than aggressive communication?
Aggressive communication only takes your own needs into consideration
Name one benefit of active listening.
Builds trust, broadens perspective, strengthens patience, strengthens your patience.
What percent of our communication is nonverbal?
70-93%
What tone should you use while using "I" Statements?
Soft and even tone.
You're with a friend shopping and you notice that they put something in their pocket that doesn't belong to them. What do you say and do?
Assertive Communication
How is assertive communication different than passive communication?
What is a verbal sign of active listening?
Using positive reinforcement, remembering, questioning, clarification.