Communication
I would like use the blue cup, it is important to me. (assertive or aggressive?)
Assertive
My whole body aches and my nose is running constantly, I won't be able to make it to your party tonight.
They are feeling sick
Levon has 10 tasks to complete, I have 3 and you have 4. We are all ready to go home soon, what do we do?
Volunteer to share some of Levon's tasks
What is another word for negotiation?
Bargaining
I need you to grab the files out of the front office and bring them to the meeting at 2
Bring audit files to 2:00 meeting.
What are non-verbal cues to use when someone is speaking?
Eye contact and nodding
My little brother just had surgery and I have to help him around the house, I may need an extension on that project.
He is stressed because of new responsibilities.
Teamwork builds morale, T/F?
True
I have 10 lemons and need 2 cups of sugar for my lemonade
My neighbor has 6 cups of sugar but needs 2 for herself and 3 lemons for her lemon meringue pie
What should they do?
They should share ingredients and share what they make
Jamal already let the kittens out for their play break at 10, they won't need another one until noon. Since you are on the schedule then, make sure you let them out when you arrive.
Take the kittens out at 12
If there is an embarrassing stain on someone's clothes, how do you help them?
Privately tell them about the stain and ask if they need help
My pet passed away last night, I know I said you could use my tv to watch the game but we will need to reschedule.
They are sad that they lost a pet
Special/Unique
A ________ negotiation requires the two parties to come together and hammer out an agreement that is acceptable to both.
Good/Successful
This presentation has only 3 slides, I need you to add another 10 slides and send it to Tyrone to edit before Wednesday
Add 10 slides and send to Tyrone to edit
Pass me the freaking stapler, its not that hard fool! (assertive or aggressive?)
Aggressive
I know I was supposed to pick you up, but some clown rear ended me and I won't be able to come. I can send some money to help for a lyft.
They are angry that someone's bad driving ruined their plans
What doesn't help good teamwork? Leadership, Good communication, Common goal, or Staplers.
Staplers
Negotiation is a ________ between two or more people or parties intended to reach a beneficial outcome.
Dialogue/conversation
Kenya is switching shifts with Sarah on Friday, so make sure you give Kenya all the information she'll need to be prepared for Sarah's Friday clientele.
Give Kenya Sarah's client information
You do not have permission to move things off of my desk, I find that disrespectful! (assertive or aggressive)
Assertive
What is the golden rule
Treat others how you want to be treated
The best teamwork happens when individual team members put together their efforts and work toward a __________ goal.
Common goal
Trust and good communication are essential to any negotiation, T/F?
True
I wonder if Dana remembered to get the watermelon for Heidi's famous recipe. It is the last ingredient she needs for her watermelon salad
Heidi needs watermelon for her recipe