Managing Conflict
Which of these is NOT a form of intervention for resolving conflicts?
a. facilitation
b. mediations
c. arbitration
d. collaboration
d. collaboration
Which of the following statements is a positive affirmation?
a. I am never going to learn this
b. I am not good enough
c. I am loved for who I am
d. I can't do it
c. I am loved for who I am
Which of the following is NOT a requirement of becoming mature?
a. developing mature behaviors
b. developing emotional maturity
c. being the center of attention
d. communicating like an adult
c. being the center of attention
A complex situation in which people have difficulty choosing between a moral and an immoral act.
a. work ethic
b. ethical dilemma
b. ethical dilemma
Written communication can include ________ and _____.
a. professional writing and academic writing
b. a phone conversation and emails
a. professional writing and academic writing
A conflict is caused by __________.
a. cooperativeness
b. different perceptions
c. rituals
d. heros
b. different perceptions
When is self-esteem first established?
a. early on, when children are very small
b. around age 4, when children enter school
c. during teen years, when friendships are most influential
d. when a person reaches adulthood at 18 years
a. early on, when children are very small
Which of the following is NOT a behavior of managing time properly?
a. break the goal down into manageable steps
b. only focus on urgent tasks
c. avoid procrastination
d. review the progress to improve time management skills
b. only focus on urgent tasks
Which if the following is not a dysfunctional role in group work
a. amiable
b. aggressors
c. deserters
d. recognition seeker
a. amiable
When applying for a job you must submit a _______ and a _______.
a. job application and a resume
b. portfolio and interview
a. job application and a resume
A collaborative attitude, active listening, and positive language are three tools that _______.
a. avoid conflict
b. resolve conflict
c. support culture
d. have fun
b. resolve conflict
________ often influence a teenager's self-esteem
a. all of these do
b. their appearance
c. their friends
d. their family
a. all of these do
a. mature behavior
b. emotional maturity
c. communicating in a mature way
d. social maturity
b. emotional maturity
Which are the 4 teamwork personality types?
a. driver, analytical, expressive, amiable
b. analytical, expressive, blocker, dominator
a. driver, analytical, expressive, amiable
_______ is when you take a general idea and apply it to a specific situation
a. deductive reasoning
b. inductive reasoning
a. deductive reasoning
Jake was upset with Millie about a work project. He told her that he wanted to have a conversation with her about her attitude. She responded "I don't want to talk about this right now." This is an example of what type of conflict management strategy?
a. avoidance
b. compromising
c. competitive
d. collaborative
a. avoidance
Which of the following statements is true?
a. people with high self-esteem are outgoing
b. people who are quiet have low self-esteem
c. people who are friendly have high self-esteem
d. personality traits are not directly linked to self esteem
d. personality traits are not directly linked to self esteem
Communicating like an adult means learning communication techniques like using _________ statements instead of you statements.
I
All of the following are advantages of teamwork except for:
a. provides a wide variety of talents
b. generates more ideas
c. lessens an individual's workload
d. can lead to disagreements between team members
d. can lead to disagreements between team members
__________ is when you take evidence from a specific situation and apply it to a general situation
a. inductive reasoning
b. deductive reasoning
a. inductive reasoning
Cody has worked at Enero Engery for 10 years. He is training a new employee, Casey. When Casey suggests a new way of doing something, Cody tells him "No. We are going to do it the same way we have done it for years. We aren't changing it now." This is an example of which conflict management style?
a. avoidance
b. compromising
c. competitive
d. collaborative
c. competitive
Which of these is the definition of self-esteem?
a. the ability to be happy regardless of the situation
b. a person's belief in his or her perfection and supremacy
c. the amount of admiration and respect a person receives
c. a person's overall sense of worth or personal value
c. a person's overall sense of worth or personal value
independence
All of the following are disadvantages of teamwork except for:
a. slows down the process due to discussion and disagreements
b. can be challenging if someone prefers to work alone
c. gives more ideas to the team
d. can allow for one person to do more work than the others.
c. gives more ideas to the team
Which of these lists the steps of the writing process in order
a. planning and preparing, drafting, reviewing and revising, editing, publishing
b. reviewing and revising, drafting, planning, editing, publishing
a. planning and preparing, drafting, reviewing and revising, editing, publishing