Guidelines
Which are the three rules an interpreter should follow
Accuracy, Impartiality and comprehensiveness
Carta poder
Power of attorney
Escrow account
Cuenta de garantia
A condition that increases the likelihood of a loss occurring is known as...
Hazard
Encouraging open dialogue and critical thinking by questioning assumptions, proposing alternatives, and seeking stronger solutions without dismissing others.
Challenge ideas
What does the interpreter needs to do if the Customer is insulting or offending them directly.
Provide two warnings before disconnection the call.
Odometer Statement
Declaración de odómetro
Dwelling coverage
Cobertura de Vivienda
Coverage for damages to another person's property or injuries caused by you.
Liability
Working jointly across roles, teams, or departments to achieve shared goals by actively listening, contributing, and supporting others.
Collaborate
If the customer is a non-Spanish speaker, the interpreter will need to notify the representative by proving the LSA phone number and stating: ...
“This is the interpreter, since the customer is a non-Spanish speaker, I cannot proceed with the interpretation, please contact the LSA line at 1-877-768-6973 for an interpretation service, thank you”.
Underinsured motorist coverage
Cobertura contra conductor con seguro insuficiente
Póliza de Cobertura Total
Umbrella policy
Coverage for rental car expenses while your vehicle is being repaired
Rental Reimbursement
Offering timely, specific, and constructive input to help others grow, improve performance, and achieve better results.
Provide Feedback
If your inbound call is already on hold, wait from one to two minutes and disconnect the call by stating...
“The interpreter will have to disconnect the call since there is no answer from the other line”.
Transferencia electrónica de fondos
Electronic Funds Transfer
Loss of Use Coverage
Cobertura por pérdida de uso
Is a loan between you and a lender that gives the lender the right to take your property if fail to repay plus interest.
Mortgage
Ensuring that goals, priorities, expectations, and decisions are clearly understood by all, reducing confusion and enabling focused execution.
Provide clarity
After being on hold for 10 minutes without receiving any representative’s update, you may disconnect the call by stating...
“Una disculpa Sr/Sra debido a que no hemos recibido una respuesta por parte del representante, tendré que desconectar la llamada, una disculpa por el inconveniente, favor de comunicarse nuevamente al número previamente marcado”.
Uninsured and Underinsured coverage
Cobertura contra una persona sin seguro o seguro insuficiente
Lender-placed insurance
Cobertura por parte del prestamista
Personal Injury Protection (PIP) can also receive the name of _____________ in states like Florida.
Non-fault Insurance
Which were our four behaviors
Challenge Ideas, Collaborate, Provide Feedback, and Provide Clarity