Group/Team
human communication system composed of 3 or more individuals, interacting and working toward a common goal
group
Ad hoc meeting to re-establish situational awareness, reinforce plans already in place, and assess the need to adjust the plan
Huddle
Most of a group’s work gets accomplished
Performing Stage
-is broadly defined as working with all members of the health care team to achieve maximum health outcomes for our mutual patient
Collaboration
is a technique for communicating critical information that requires immediate attention and action concerning a patient’s condition
SBAR
depends on the group, but usually want to accomplish something
Purpose
They represent the shared beliefs, values and unspoken operational rules governing group function
Group Norms
Begins when members come together as a group. Members enter group relationships as strangers to one another.
Forming stage
Appreciation for each member’s value.
Mutual Respect
initial assertive statement to address a safety issue
CUS
represent time-limited group relationships with an established beginning and end.
secondary group
Short session prior to start to share the plan, discuss team formation, assign roles and responsibilities, establish expectations and climate, anticipate outcomes and likely contingencies
Brief
reviewing what has been accomplished, reflecting on the meaning of the group’s work together, creating deliverables, and making plans to move on in different directions
adjourning stage
Developing a collaborative culture in which all team members keep the delivery of safe, high-quality care foremost in mind requires that we trust and respect the decision making of all team members.
Common Goal
a three-step process of verbal feedback used to ensure a message is correctly understood, where the sender gives a message, the receiver repeats it back, and the sender confirms the message was heard correctly.
closed loop communication
Collaboration and coordination are important to ensure
continuity of care
are explicit behavioral standards, which must be present in all groups to achieve effective outcomes.
universal norms
individual goals become aligned with group goals.
Norming Stage
Members of a team that have been working well together generally have developed complementary roles. We know our role and that of other team members and recognize when we need to call on their expertise.
Role Clarity
monitoring situations in the delivery of healthcare
STEP
are characterized by an informal structure and close personal relationships
primary group
Informal information exchange session designed to improve team performance and effectiveness through lessons learned and reinforcement of positive behaviors
Debrief
focuses on power and control issues.
Tends to focus on differences rather than commonalities
Storming Stage
Creating a communication-rich environment requires that all team members value open communication.
open/safe communication
hand over tool
IPASS the BATON