types of questions and pitfalls
active listening
use of self
challenging& empowering
Varied
100
a question that is designed to get a specific / yes or no response
What is a closed question?
100
a non-verbal technique of active listening where the counselor allows the client space and time to open up or process how they feel
What is silence?
100
attempting to understand a client's emotional perspective from their point of view and communicate this to them without imposing your feelings or reactions
What is empathy?
100
assessing the needs of a client and attempting to refer them to the right resource or teaching them something
What is information giving?
100
the most important part of intervention
What is establishing a trusting relationship?
200
a question that is designed to encourage clients to express themselves and explore their views
What is an open ended question?
200
a non-judgemental restatement of the client's words and ideas from the counselor's perspective
What is paraphasing?
200
focusing on the client verbally, non-verbally and showing you are present and able to listen
What is attending behavior?
200
restating how a client is feeling or thinking about an issue in order to think about this in a different way
What is reframing?
200
the 3 core conditions
What are congruence, or genuineness, empathy and unconditional positive regard?
300
empty and false reassurance offered to a client or withholding critical feedback
What is placating or Rescuing?
300
condensing the themes and issues a client has named
What is a summary?
300
clear statement of how the counselor thinks or feels without blaming or judging others (and a tool counsellors often teach to clients to effectively communicate their feelings....)
What is an "I-statement"?
300
challenging a client to see discrepancies in their behavior and what they are saying, or setting a limit with a client
What is confrontation?
300
As a client, I do not think that I have a problem
What is the pre-contemplative stage?
400
a statement that implies a question in order to get the client to open up or expand on an idea. " I wonder what that was like for you."
What is an indirect question?
400
asking for confirmation that the counselor has understood the client's words or expressions
What is clarification?
400
matching your verbal and non-verbal responses so that they are similar and using this behavior with consistency
What is congruence?
400
acknowledging and emphasizing positive changes or thoughts a client may have
What is praising or encouraging or finding strengths?
400
Who you are and your role, the purpose of the contract, what you can and will do together, how you will do this, asking about their previous experience with a counsellor, state parameters of confidentiality, reach for client feedback and understanding and make your opening moves (first question)
What are the steps of contracting?
500
speaking for clients or doing for clients what they are able to do for themselves
What are behaviors that impede independence?
500
capturing what the client is feeling and attempting to share your observations
What is reflection of feeling?
500
having an emotional or personal reaction or imposing one's views on a client
What is counter-transference?
500
the counselor shares with the client a tentative statement to try to understand the deeper meaning of a client's thought process or behavior, and leaves room for the client to accept, discuss or reject it
What is interpretation?
500
Setting goals too soon in the process
What is premature problem-solving?
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