Tell Me About Yourself
Why did you leave Action Behavioral Center, and how did that experience shape your career?
I left Action Behavioral Center due to a lack of communication regarding travel expectations. They asked me to travel outside of my agreed-upon boundaries without prior notice, which wasn’t ideal for me. This experience reinforced the importance of clear communication and setting expectations in any role, which I now prioritize
You’ve enjoyed cruising with your family on five different vacations. How does this personal experience translate into your approach to sales?
Cruising with my family has given me a real appreciation for planning enjoyable, memorable experiences. When talking with clients, I can empathize with their desire for a seamless, fun experience and use my personal knowledge to recommend the best travel options. That’s how I approach sales—by making sure clients get the best possible solution tailored to their needs.
How do you approach identifying the needs of a client in therapy, and how would this apply to sales?
In therapy, I use active listening and a detailed assessment to understand the client’s needs, goals, and challenges. In sales, I would apply this approach by asking open-ended questions and listening carefully to uncover the client’s pain points and offer tailored solutions."
How did you expand your client base in real estate, and how can this strategy work in a sales role?
I grew my client base by focusing on relationship-building and leveraging referrals. In sales, I would apply the same principle by providing excellent service and encouraging satisfied clients to refer others.
How do you handle high-pressure situations, and how would this apply to handling sales deadlines or targets?
I remain calm, prioritize tasks, and focus on the solution. In sales, I’d manage stress by focusing on what needs to be done to meet deadlines and targets while maintaining high service levels."
Why did you stop working at FYI FINDS, and what did you learn from that experience?
I left FYI FINDS because the real estate market slowed down, and I wanted to explore something new. It taught me how important it is to stay adaptable and open to different opportunities. I’m excited to apply that mindset to the travel industry now.
How would you describe your sales approach, and how does your background influence it?
My approach is consultative—focused on listening to the client, understanding their needs, and providing personalized solutions. My background in therapy and real estate has taught me how to connect with people and tailor my approach to each client, which is exactly what I’ll bring to a sales role."
How do you engage families in therapy plans, and how does this relate to maintaining customer relationships in sales?
In therapy, I engage families by providing consistent updates and offering strategies they can use at home, ensuring continuity of care. In sales, keeping clients informed and involved throughout the process builds trust, leading to long-term relationships and repeat business."
How do you manage negotiations and close deals in real estate, and how would this experience transfer to sales?
In real estate, I streamline negotiations by focusing on the needs of both parties and finding common ground. In sales, I would use these skills to address client concerns and find mutually beneficial solutions that close the deal."
How do you ensure high customer satisfaction, and how would this impact your approach to sales?
By being empathetic, solving problems quickly, and ensuring the customer feels heard. In sales, providing excellent service is key to building long-term relationships and ensuring customer satisfaction.
Tell us about your time in the Navy and how it has influenced your professional life.
My time in the Navy was incredibly formative. It taught me leadership, discipline, and how to work under pressure. As a Logistics Specialist, I was responsible for critical operations, which strengthened my ability to stay organized, focused, and calm under stress—skills that are valuable in any career, especially in sales.
How have your diverse experiences in therapy, real estate, and software development prepared you for a sales role?
In therapy, I learned to connect with people and personalize my approach. In real estate, I honed my negotiation and relationship-building skills. In software development, I became good at explaining complex solutions in simple terms. These experiences all come together to help me be an effective, adaptable salesperson who can communicate well with clients."
How do you adjust strategies based on behavioral data, and how would you use this in a sales role?
I track data to evaluate progress and adjust treatment plans accordingly. Similarly, in sales, I would analyze customer feedback, sales data, and trends to continuously refine my approach to meet client needs and close deals
How do you build long-term relationships with clients in real estate, and how can that be applied to maintaining customer loyalty in sales?
I ensure regular communication and follow-up, even after the deal is done, to nurture long-term relationships. In sales, I would focus on post-sale support and personalized engagement to keep clients loyal and encourage repeat business."
How do you train new team members, and how would you apply this in sales management?
I focus on hands-on training, providing feedback, and offering continuous support. In sales, I would do the same by helping new hires understand the sales process and ensuring they have the tools to succeed."
What drives you to succeed, and how do you apply that drive to new challenges?
I’m driven by the desire to constantly improve. Whether it’s learning new skills or helping others succeed, that drive motivates me every day. I’ve found that this mindset helps me tackle new challenges, like transitioning into the travel sales industry, with excitement and dedication.
What do you think makes you stand out from other candidates for this sales position?
I think what sets me apart is my ability to connect with people and build long-term relationships. My diverse background in customer service, real estate, and therapy means I’m adaptable, empathetic, and skilled at solving problems—traits that will help me succeed in a sales role.
Follow the link and take this quiz
https://docs.google.com/document/d/10KVJyMfU4wCBvGKZL4AUgetSeKGQaZXGcwy99g4s1wM/edit?usp=drivesdk
Here are the questions for your Personal Cruise Consultant Quiz:
1. What is the "Free at Sea" promotion, and how does it benefit Norwegian Cruise Line customers?
2. What is the main advantage of Freestyle Cruising offered by Norwegian Cruise Line?
3. As a Personal Cruise Consultant, what is your primary responsibility?
4. In the STAR method, what does the “R” stand for?
5. How would you handle a customer objection regarding the cost of a cruise package?
6. How do you ensure that each customer feels valued, especially when managing multiple bookings?
7. Why is it important to have knowledge of Norwegian’s fleet and destinations?
Here are the answers to the Personal Cruise Consultant Quiz:
1. What is the "Free at Sea" promotion, and how does it benefit Norwegian Cruise Line customers?
Answer: It offers additional perks like free excursions, Wi-Fi, or beverage packages, depending on the cruise package.
2. What is the main advantage of Freestyle Cruising offered by Norwegian Cruise Line?
Answer: Guests have the flexibility to dine when and where they want, with no set schedule or dress code.
3. As a Personal Cruise Consultant, what is your primary responsibility?
Answer: To recommend and book personalized cruise vacations based on client needs, while also upselling additional services like excursions and upgrades.
4. In the STAR method, what does the “R” stand for?
Answer: Result – It refers to the outcome or result of your actions in a given situation.
5. How would you handle a customer objection regarding the cost of a cruise package?
Answer: Explain the value by highlighting all-inclusive offerings like meals, activities, and entertainment to demonstrate the worth of the package.
6. How do you ensure that each customer feels valued, especially when managing multiple bookings?
Answer: Provide personalized recommendations and updates, ensuring timely attention to each client based on their specific needs.
7. Why is it important to have knowledge of Norwegian’s fleet and destinations?
Answer: It allows you to recommend the best cruise options based on client preferences, such as destination, ship feature
s, or onboard experiences.
How did you evaluate investment opportunities, and how can this skill be useful in sales?
I assessed market trends and property values to identify high-potential investments. In sales, I would use similar analysis to identify the most promising leads and tailor my approach to close more deals efficiently."
How do you streamline supply chain processes, and how does this apply to managing a sales pipeline?
By identifying inefficiencies and creating smoother workflows. In sales, streamlining the sales process from lead generation to closing deals helps improve conversion rates and sales efficiency."
What interests you about this sales position, and why do you think you’re a good fit?
I’m excited about this role because it combines my passion for travel with my skills in customer service and relationship-building. Whether in therapy or real estate, I’ve always enjoyed helping people find solutions, and I’m eager to bring that same energy into a sales position focused on travel.
What are your long-term career goals, and how does this sales position fit into them?
Long-term, I want to continue growing in sales and take on a leadership role in the travel industry. This position aligns perfectly with my goals because it gives me the opportunity to apply my skills in customer relationship-building while pursuing my passion for travel.
How do you handle setbacks in therapy, and how would this apply to overcoming obstacles in sales?
I remain patient and reassess strategies when setbacks occur. In sales, I would handle objections or delays by adapting my approach, staying persistent, and finding alternative ways to meet the client’s needs
How do you handle client objections during a real estate transaction, and how would this help in sales?
listen carefully to objections and respond with tailored solutions that address their concerns. In sales, this approach helps build trust, overcome hesitations, and move the client closer to a purchase decision."
How do you handle logistics under pressure, and how does this apply to sales goal achievement?
I prioritize, delegate, and ensure everything is on track. In sales, staying organized and focused under pressure helps me hit my targets and deliver for my clients.