Hiring Mindset
What type of employees does Zankou Chicken aim to attract, develop, and retain to increase performance and growth potential?
‘A’ Players
What is the first step in preparing for an interview to ensure you find the right candidate?
Review the job description
What is the primary goal of a phone screening in the hiring process?
To assess basic qualifications, availability, and interest in the position
What is a behavioral question, and how does it help predict a candidate's future performance?
A question that asks candidates to describe how they behaved in a past situation. It helps predict future performance by revealing their skills and abilities in action.
What are two key factors to consider when evaluating candidates after the interview?
Skills and experience, and cultural fit.
This aspect of ‘The Zankou Way’ encourages managers to aim high to maximize potential when seeking candidates.
Be Ambitious
Name three key skills or qualities a manager should identify before the interview process begins.
Technical skills, soft skills, cultural fit
What are two essential questions to ask during a phone screen to assess a candidate’s basic qualifications and availability?
What are your salary expectations?" and "When are you available to start?
This pillar of Zankou Chicken emphasizes creating a warm and welcoming environment and leaving a lasting impression on guests.
5-Star Hospitality
How does a strong onboarding process contribute to Zankou Chicken's vision of creating the best fast-casual experience?
It ensures new hires are well-trained, motivated, and equipped to provide excellent service, contributing to a positive customer experience.
How does hiring 'A' Players contribute to Zankou Chicken's goal of establishing 100 restaurants in 10 years?
'A' Players are more productive, innovative, and committed, driving the company's growth and expansion.
What is the importance of reviewing a candidate's resume/application before the interview?
To identify relevant experience, skills, and qualifications to ask targeted questions
What is the best way to schedule an in-person interview with a candidate after a successful phone screen?
Offer the candidate specific date and time options, and confirm their availability.
Give an example of a behavioral question that assesses a candidate's '5-Star Hospitality' skills.
Tell me about a time you went above and beyond to provide excellent customer service.
What steps should a manager take after deciding to hire a candidate?
Extend the job offer, and schedule the start date for onboarding.
Explain the importance of 'Being Ambitious' in the hiring process, as outlined in 'The Zankou Way'.
It encourages managers to set high standards for candidates, maximizing the potential for finding top talent.
Describe the process of creating structured interview questions.
Develop a set of standardized questions based on the job description and required skills, and create a rubric for scoring.
Describe the key elements of a professional phone screening process.
Introduction, explanation of the position, questions about qualifications and availability, and scheduling an in-person interview (if applicable).
What are some illegal questions to avoid during an interview?
Questions about age, race, religion, marital status, sexual orientation, or disabilities.
Describe the importance of providing timely feedback to both successful and unsuccessful candidates.
It maintains the company's reputation, shows respect for candidates, and can leave a positive impression, even on those not hired.
Describe how a strong hiring mindset aligns with Zankou's vision of creating the best fast-casual experience.
Hiring employees who are passionate, skilled, and dedicated to excellence ensures that every aspect of the customer experience reflects the company's commitment to quality.
Explain how preparing for an interview contributes to efficiency in the hiring process.
It helps the interviewer stay focused, ask relevant questions, and accurately compare candidates, saving time and resources.
Explain how effective phone screening can save time and resources in the hiring process.
By filtering out unqualified candidates early, it reduces the number of in-person interviews.
How can a manager effectively assess if a candidate embodies Zankou's '5-Star Hospitality' during an interview?
By asking behavioral questions that reveal their customer service philosophy, their ability to handle difficult situations, and their commitment to creating a positive experience for guests.
Explain how a well-executed hiring decision and onboarding process contribute to employee retention and long-term success at Zankou Chicken.
Hiring the right people and providing them with the support and resources they need increases job satisfaction, reduces turnover, and fosters a strong, committed workforce that drives the company's success.