Asking Questions
What is the most effective way to gather important information?
Asking Questions
A conversation between a person asking questions and a person answering questions with the goal of obtaining factual information.
Interview
A permanent oral or written record that may or may not be made under oath, of a person's account of an incident or occurrence.
Statement
The act of writing down brief observations or notes.
Note-taking
A correctional officer will conduct interrogations and formal interviews T/F?
False
Conversations that are not related to any specific incident or event but rather address the daily lives of inmates
Informal Communication
Your notes might be used as __________ if an investigation is conducted.
You can paraphrase or summarize statements from an interviewee T/F?
False
Details that you record about an event, interview, or people involved.
Notes
The most vital information will often come from formal interactions with inmates T/F?
False
It is essential to maintain _________ _________ when interacting with inmates.
professional boundaries
The formal questioning of a suspect by law enforcement or investigators with the intent to get a suspect to confess to a crime.
Interrogation
Who is required by law to administer Miranda warnings to inmates?
Dual-sworn officers and investigators in certain agencies
_______ ________ are peoples exact words as they state them.
Direct quotes
A person answering questions in an interview is called
Interviewee
Building _______ with inmates can make it easier to obtain information from them.
rapport
An interview may use _________ questions or _______ questions.
1. Informal
2. formal
What is the preferred method of obtaining a statement from an interviewee.
Written statement
List the types (8) of critical information you should record in your notes.
- who
- what
- when
- where
- why
- how
- actions taken
- follow up administrative actions taken
When gathering information, be sure to take notes to help with ______ ________ and ______________
1. report writing
2. documentation
What are the 4 ways to build rapport with inmates?
- Be professional
- Be respectful
- Be truthful
- Be a good listener
A ________ ____________ or ____ ____________ __________ will conduct interrogations.
1. facility investigator
2. law enforcement officer
If an interviewee says something important during an interview but leaves it out of the written statement what should you do?
Ask them to include the missing information
A good technique to employ during interviews is to _______ ________ and _______ ____ _____________ to ask for clarification; then, write down the details.
1. listen closely
2. pause the conversation
________ ___________ between inmates and officers can help establish _________ and allow officers to understand the people they supervise better.
1. Informal Conversations
2. rapport