Nicole/Holly
Where is Nicole from originally?
Long Beach
Do we get a company car or reimbursement for gas?
- Traveling to the field would be the same as commuting to an office.
- We'll be in the same area all day
You're interviewing someone that has never done sales before and are worried about commissions. How do you impulse this person?
- Jones
- Talk about yourself or someone who's never done sales before, and learned on the job. Everything we do is a learned skill
How long does the training last?
- It typically takes us 7-10 days to teach someone to close a sale start to finish
- It only takes us a couple of weeks to get someone great at the sales aspect! Then we start their leadership training
Your FL shows up late to the field on their 1st day because they were getting gas! :o
- Coach them on the 8 greats, Be on time, Be prepared!
- Explain the importance of not running errands before or during the field, talk about momentum, etc.
Where did Holly play professional Softball?
Europe
What happens if you don't make any sales?
- Ive never seen someone come in with a good work ethic, a great attitude, and a good student mentality and not do well
- Were very confident in our training program, as long as someone follows our system, they will get consistent results
You're interviewing someone with a lot of professional experience. How do you impulse them?
- Mention Holly or Nicole, someone who has accomplished big things and still understood the opportunity
- Jones
Do you set up appointments?
- We've actually tried that in the past, what happens is things fall through and we give control to the customer
You haven't done any sales and the trainee asks why?
- Based on the Loas, as long as we hit 4 loops, 50-60 leads, 35 contacts, 15-18 BPs, we will get 2-6 closes
- If we don't hit out goals, point out the part of the system we need to work on for tomorrow
What is the most dangerous animal Holly has Hunted?
Do you offer PTO?
- We don't believe in those kind of employee retention programs
- We don't expect someone to be with us forever as an "employee"
Newly married, looking to support wife & future family. How do I impulse this person?
Jones - Talk about others in the office with families, Involving them in the business like office nights, etc.
Is this 100% commissions?
- Yes, thankfully we have an entire training program that's designed to teach someone to close 2-6 accounts a day
- Server example, we leave with money everyday!
You're training someone week 2, they start telling you they prefer the territory they were training in before, how do you coach them?
- Talk about the numbers and how every T is the same
- Talk about why its important to get the job done anywhere
- Tell them how to affect the numbers and how to get the results they want
What's Nicoles Favorite NFL Football team?
Broncos!
Is this door to door?
- We do lead based sales! We go to peoples homes to talk about their home based services.
- We generate a lot of value and revenue for our clients, that gives me an endless growth opportunity in the future
Very talkative, You relate to them on everything, You love them! How do you impulse this person?
Indifference - Don't give them the position immediately, don't use "you". Build the relationship but maintain professionalism.
How fast can does someone get promoted to management?
- Someone looking to move up at a good pace, Ideally we'd like to see them move into a management position within about a year or two
- Sometimes people move faster or slower, the rate at which someone grows is dependent on them
You get a really hard no in the field, how do you break it down for the trainee?
- explain the 3 types of adapters
- Coach them on how they would handle that if they were solo
- Teach them what the no's mean
What are Nicole's daughters names?
Sofia & Zoe!
Do you offer 401k?
- Do you know what a 401k is?
- We don't believe in those kind of employee retention programs
- When someone gets to management, they have plenty of retirement options!
You're wrapping up your interview and they tell you "I'm interviewing at a couple of other companies, and I don't want to make a decision for a couple weeks". How do you impulse this person?
- FOL
- "We're looking to hire for the position quickly, we'll be making decisions soon"
- "We will be taking timeline into consideration, we're looking for someone to start as soon as possible"
Do you set up appointments?
- We've actually tried that in the past, what happens is things fall through and we give control to the customer
Your FL is going off the script and not listening to your coaching, they're not being receptive. How do you handle this?
- Level with them, Im here to help you and all of my advice is only to help you hit your goals