Chapters 1 & 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
100
What kind of interview is taking place when one party attempts to alter or reinforce the thinking, feeling, or acting of another party?
What is persuasive
100
Identify the type of probe being used in the interview: Interviewer: What did you think of the President's State of the Union Speech? Interviewee: It was about what I expected. Interviewer: (silence) Interviewee: I've heard most of his ideas over the last two months, so I wasn't surprised by anything he said.
What is Silent Probe
100
Identify the Opening Technique being used: I'm writing a story about the pending retirement of Alex Madder, who has been on the staff for over 40 years. Marcie Dumont said that you worked closely with Alex for many years and knew him well personally and professionally.
What is Referring to the Person Who Sent You
100
If you, as an interviewee, are asked a question using an open-closed switch, how should you respond?
What is Reply to the open or closed portion that is to your advantage.
100
This question strategy enables you to determine interviewee knowledge of a topic.
What is a Filter Strategy
200
This type of listening is used to judge the content and actions of the two parties within the interview
What is Evaluative Listening
200
This type of probe delves into information that is completely unnecessary, thus making it a pitfall.
What is the Curious Probe
200
Identify the closing technique being used: What important information have I not covered in this interview?
What is Using Clearinghouse Questions
200
Researching the topic of the interview is beneficial, as it helps us to avoid "incorrect beliefs that something is true or false, intended or unintended, exists or does not exist, desired or undesired, will or will not happen". These incorrect beliefs are also known as what?
What are false assumptions.
200
This question strategy enables you to determine if an interviewee is consistent in responses on a topic.
What is the Repeat Strategy
300
Which approach to interviewing enables the interviewee to share control of the interview process?
What is the Nondirective Approach
300
Identify the Pitfall: Do you want to pass this exam?
What is the Yes (No) Response
300
These two items make up the two-step process for the opening of any interview.
What are establishing rapport and orientation?
300
There are four criteria that should be used to select interviewees. Identify Two of them
What are Level of Information, Availability, Willingness, and Ability
300
This type of scale asks respondents to rate or rank the options in their implied or stated relationship to one another.
What is Ordinal Scale
400
Halbert's Foods is hoping to launch its new Jalapeño dip in the market in the coming weeks. To test the product and get consumer feedback, the company recruits a group of twelve people to participate in a discussion about their opinions on the product. A trained moderator leads the session. This is an example of what form of interviewing?
What is Focus Group
400
Identify the Probe Uh-huh?
What is a Nudging Probe
400
This question sequence uses a similarly phrased string of open or closed questions, with each questions covering a specific topic, asking for a specific piece of information, or identifying an attitude or feeling.
What is a Tunnel Sequence
400
These sources (interviewees) are individuals directly involved with the information that you want.
What are Primary Sources
400
This term refers to a geographical area that contains specific types of persons.
What is Sample Point
500
This level of interactions avoids talking about judgments, attitudes, and feelings and tends to be more safe and superficial in nature.
What is Level 1
500
Identify the Probe Interviewer: Do you believe the candidate's wife has a good grasp of what life is like for most citizens? Interviewee: No, I don't. She hasn't worked a day in her life. Interviewer: Are you saying that being the mother of four children is not work?
What is a Reflective Probe
500
Identify the Closing Technique being used: I've enjoyed talking to you about your experiences in Japan right after the tsunami struck last year. As I understand it, you will be in the United States from June 15 through July 24 this summer and will be able to attend the Middle American First Responders conference on natural disasters on July 14 or 15. Your address will focus on the critical first 24 hours.
What is Summarizing the Interview
500
Determining the ______ of the informational interview controls how you prepare and what you do in the interview.
What is Purpose
500
When someone wants to discover how deeply someone would be comfortable with a proposition and they ask questions that bring the proposition closer to their own backyard, this is know as which scale?
What is Bogardus Social Distance
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