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What is Capital One’s no-fee checking account with early paycheck access called?
360 Checking Account
What card type linked to your checking account lets you spend directly from your available funds? and could you have more than 1 card?
Debit Card - You can only have one physical debit card, but you can switch it among accounts.
What account does Capital One offer that is customized to help teenagers learn good banking habits? What is the minimum age permitted to open an account?
Money Teen Checking Account for 12 years old.
Are customers who only have savings accounts, able to request a Debit Card?
False. Only checking accounts have a debit card linked to it.
How is if called when Capital One allows two people to share ownership and access to the same funds?
Joint Holder or Joint Account
What Capital One in-person locations provide not only banking services but also a different environment for customers?
Capital One Cafés
Which Capital One savings account is designed specifically for kids to teach them about saving money? What is the minimum age permitted to open an account?
Kids Savings Account for 8 years old
What minimum amount should be deposited into a new Capital One savings account and when?
There is no minimum amount required but account will be closed if no deposits are made within 60 days.
hat savings account does Capital One offer that requires no minimum balance and pays competitive interest rates?
360 Performance Savings
Mention 3 types services or accounts offered in Capital One.
Credit Cards, Loans, Retail Banking, Business, Capital One Shopping or Credit Wise.
Also valid the types of cards or accounts.
How can you deposit checks into your Capital One savings account? Name three ways.
Through the app (mobile deposit), branch, or mailing the check.
What fee does Capital One charge for having an account or sending money?
Capital One does not charge any fee, but some services may have a cost like ordering a checkbook or a cashier check.
What is Capital One’s feature that lets you get paid early on direct deposits like paychecks and how many days early will you receive it?
Get Paid Early or Early paycheck. You could get the direct deposit 1 or 2 days earlier than your actual payday.
What happens to the money in your Capital One CD if you try to withdraw it before its maturity date?
Early withdrawal penalty applies
What network do Capital One debit cards use after moving away from Mastercard?
Discover Network
How long does it take to transfer money to an external linked account in your name?
External transfer can only be completed to accounts on your own name and may take one to three business days.
What Capital One feature allows you to safely send money to friends instantly using their email or phone number?
Zelle
How quickly can you move money between your internal Capital One accounts?
Internal transfers are completed immediately.
Besides transferring money electronically, how can you add cash to your Capital One checking account? (mention 3)
Cash in stores by showing a QR code, or depositing into an ATM or branch
What is the Capital One savings account APY currently?
3.00% “three point zero zero”
What happens when a minor on a Kids savings, and also on a Money teen account turns 18?
The Kids savings (8 Years old) account will turn into a Performance Savings, but the Money Teen (12 years old) will remain the same. The guardian will be removed from both type of accounts.
What action should a customer take if they lose their Capital One debit card?
Use the Card Lock feature to freeze the card immediately, and report it as lost to receive a brand new one with new card information.
What overdraft options does Capital One provide on checking accounts? Name at least two.
Auto-decline, Take from savings, and no fee overdraft options
What happens when a customer passes away?
The account should be reported and handled by an specific department, to complete the correct process with the beneficiaries.
How many days grace period do you have to change your CD maturity options after it matures? What are the options available?
10 days grace period. At that time you can close it and receive all your money, rollover everything with the same terms, or receive the interest and rollover the original amount.