Cycles
How many days in a standard billing cycle?
30
Where can we go to give a customer a service credit?
The ticket
Where can we go to find the payment processor a customer is being routed through?
Payment Tab
Billing Details
Within the Ticket
What is the easiest way to search a payment processor
Via the Processor Charge ID
After how many days will a customers account become suspended after a missed payment?
24
If a customer is returning their Starlink within 30 days, are we refunding or crediting their account?
Refund
An itemized record of the payment
invoice
This is not supported at this time.
How can someone change their billing date of the month.
This is not currently supported.
Where do we go to refund a customer?
Orders
Which account tab shows us all the monetary transactions between the customer and Starlink, from payments to refunds to credits
Ledger
vendors that businesses use to manage the logistics of accepting payments.
Payment Processor
What are the 2 ways someone activates their subscription?
-Plugging in their Starlink
-Waiting 30 days from shipment
A customer is returning their long wall mount 60 days after purchasing, are we crediting or refunding?
Neither :)
The customer is asking when the credit will be applied to their account. Where can we see this credit?
Deposits and Credits
I am a US customer signing up with Klarna as my payment method. Which processor am I being routed through?
Stripe
If a customer activates their Starlink on May 30th, what will their billing date of the month be?
the 28th
Name the 3 types of Service Credits
Generic
Hardware
Service
At what point in the billing cycle can a customer preview their invoice in their account?
Anytime.
Name the 4 Payment Processors we use
Adyen
Stripe
dLocal
Matterhorn