Business Forms & Forces
What is a Hierarchy Chart?
To show certain positions in decision-making in a company
Define Economics
The science dealing with the production, distribution, and consumption of products
Name examples of things you shouldn't put on a resume?
Don't put an objective at the top, don't put references, don't put a section called "skills" or "traits"
What are unions?
when employees are represented as one large group instead of individuals
What is active listening?
not only hearing, but understanding the customer's needs
What are some examples of internal and external forces?
External forces: Laws, customers. environment, labor market, etc.
Internal forces: Sales, communication, management, marketing, etc.
What are the differences between needs and wants?
wants are luxury cars, a cellphone, and a jet ski. Needs are water, food, and shelter.
What are some traits of a good interviewer?
Firm handshake, ability to remain calm and collected, ask clarifying questions, don't ask illegal questions, dress appropriately, don't ask unoriginal questions like "what are your strengths and weaknesses"
pros and cons of establishing a labor union
Pros: dont have to negotiate pay, potentially appealing to labor pays, well-defined rules, protection from improper fining
Cons: rules can be strict, employees can be held back, cannot negotiate pay alone, people may perceive injury at the company
True or False?
- You should only use "we" never "I" when writing an email to a customer.
FALSE
LLC, Sole Proprietorship, Corporations, Partnerships, LLP.
Name the three types of resources we utilize to create goods.
Natural, Human, and Capital resources
What are things that an interviewee should do?
Maintain eye contact, firm handshake, have questions at the end of the interview, don't fidget, don't talk about the salary you would like to have, practice talk before the interview/sing in the car on the way there
What is the National Labor Relations bored?
a government agency in charge of protecting workers' rights
name one of the 5 tips for effective customer service.
- professional communicating
- active listening
- quite responses/ know your products
- take ownership of the issue
- treat customer with respect
1 pro and 1 con of each business form
Answers Very ( WE DECIDE )
What is the difference between a GDP and a GNP?
GNP is gross national product
GDP is gross domestic product
What are some things to include in a good cover letter?
Don't share negatives about yourself, instead of general statements, provide specific examples, don't go over one page, dont write how it will benefit you, write how it will benefit them
Who are some people who should be at the negotiating table?
CEO, CFO, supervisor/managers, HRD, lawyer, union rep, workers, union president, treasurer, state union rep,
What are the four main goals in customer service?
- keep your customers
- earn goodwill
- earn new business
- remember all stake holders
Name the general order of the 3 the top of the hierarchy chart
Define GDP and GNP
GDP: the amount of goods and services produced within a country's borders
GNP: overseas investments
Name a few illegal interview questions
age, gender, if ever been in jail, family life, religion, race,
What are some things you can do to negotiate effectively?
Read the contract, survey those you represent, etc
What is goodwill?
goodwill shows up on balance sheets - a document that shows the assets and liabilities of your company