Workplace Readiness Skills
What would be the preferred way to start a personal/professional email to a new potential customer?
Mr. or Ms. (last name)
Who should you address your cover letter to?
Hiring manager
What is the study of producing, distributing, and consuming goods and services?
Economics
What is the process of matching customer needs and wants with to the features and benefits of a product or service?
Selling
What are rules used to determine the difference between right and wrong.
Ethics
A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?
$150
When writing resumes, why do employers prefer professional references over personal ones?
Personal references can be biased
What is the term for a person who starts and operates a business, taking on financial risks in the hope of profit?
Entrepreneur
Hurricane protective products are sold to homeowners near the beach is an example of what type of market segementation?
Geographic
How would you update your colleagues on important information or make an announcement at your workplace?
A business memo
Jenny has recently been hired at the local veterinary clinic. She goes to work dressed in scrubs and closed-toed shoes. Being dressed appropriately for her job is an example of:
Professionalism
What would likely cause a recruiter to disregard your resume completely?
Too many spelling errors
This economy is centrally planned and directed. Resources are owned and controlled by the government.
Command
Using a variety of communication methods to educate customers about a business or product is an example of what marketing function?
Promotion
Students on a college campus boycott Nike because they believe the company’s products are produced in third-world sweatshops. What consumer responsibility is this an example of?
To be involved in advocacy
Bryce is a welder. Due to budget costs, his company does not supply all of the required PPE. What does PPE stand for?
Personal protective equipment
What are two things you should do before an interview?
Be well prepared
Research the company
Prepare appropriate questions
What are the four factors of production
Natural
Human
Capital
Entrepreneurship
What do we call collecting, analyzing, and making decisions based off of data that you collect?
Market information management/Market research
What are the four types of businesses?
Extractor
Manufacturer
Marketing
Service
When resolving conflict, the main goal is to:
Find middle ground or a win-win solution
What should you write in a section of a job application that doesn't apply to you and what does it stand for?
N/A
Not applicable
This term refers to the initial capital or funding that entrepreneurs invest in their own business ventures.
Seed money
What are the two types of market research questions?
Quantitative
Qualitative
What are the four stages of the business cycle?
Prosperity
Recession
Depression
Recovery