Ch 1 Vocabulary
All the processes and activities carried out to support operations and generate income
Business Functions
The moral principles that regulate or control a person's behavior
Ethics
The ability to focus exclusively on what others are communicating with all the senses.
Active Listening
Examples of these include: banking, broadcasting, financial services, transportation (railroads), investment and asset, management, software, and real estate
What are Industries
This type of communication includes all the actions one uses when spoken language is not used. Nonverbal communication includes eye contact, facial expressions, touch, and hand or body movements.
An organized group of people involved in professional, commercial, or industrial activities.
Business
A belief that our basic qualities are a starting point, and we can grow them through experience
Growth Mindset
Refers to the sending of information from one person, group, or place to another
Communication
Examples include the Racine Zoo, United Way, Racine County Food Bank, Habitat for Humanity, American Red Cross & OXFAM
What are Non-Profit Organizations
Consists of these three types of effectiveness: Objective, Relationship & Self-Resect
What is Interpersonal Effectiveness
The legal road map that guides the business for the rest of its life or until the owners decide to change it
Business Structure
A skill used to recognize the moods others are in; it implies that one can look to the outside to pay attention, recognize, and understand what others are feeling.
Social Awareness
A person's ability to successfully communicate with others
Interpersonal Effectiveness
A type of company that recruits people as distributors to generate sales and to recruit people by selling the opportunity to make money.
Multi-Level Marketing Company
Having a connection with another individual. Both parties share attentiveness for each other, positivity, and coordination.
What is Rapport
A group of businesses that are classified together based on their primary business activities
Industry
A short-sighted view of the world where individuals in a business can lose track of what matters such as the mission statement selected, what customers want, or whether employees are satisfied
Business Myopia
The behaviors one exhibits when interacting with others
Social Styles
In this type of mindset, we are not labeling ourselves, we keep working at it, facing risks, challenges, etc.
What is a Growth Mindset
When Assertiveness and Responsiveness are combined, it forms this which includes the degree to which people have opinions and how emotional people tend to get.
What are Social Styles.
Selling a product or service to gain something in return, a financial gain, or any other type of benefits.
Profit
An approach businesses take to sustainably develop their operations by providing environmental, economic, and social benefits for all stakeholders
Corporate Social Responsibility (CSR)
A clear and concise message what one does and the results, or outcomes, one brings to the table
Personal Elevator Pitch
This legal agreement is needed when the business will buy or sell products from other businesses
What is a Contract
It conveys a key point or two about yourself or your idea. It should be clear, concise, compelling, & convincing.
What is an Elevator Pitch