What is the Department of Education
Chancellor of the DOE
What is David Banks?
Provide support for schools
What is HRD and Payroll Support personnel?
Has access to personalized information, accurate and consistent answers to hr related questions, a knowledgeable, customer-focused representatives.
What is HR Connect?
What is Tier 0?
Manages NYC Public Schools
What is the NYC Department of Education (NYCDOE)?
Designed to integrate operational and instructional support for schools.
What is Borough/Citywide Offices?
Customer Relationship Management software used to record call center tickets
What is Oracle?
This level allows employees to receive answers to general inquiries and requests, FAQ's using a specialized knowledge base software
What is Tier 1 (Customer Service Representatives)?
# of schools managed by NYC DOE
What is more than 1,800?
Oversees six Executive Directors of Borough Support
What is Executive Superintendent?
Software application used to look up employees service history, benefits and personal data.
What is NYCAPS (New York City Automated Personnel System)?
This level processes transactions and resolve issues, administer policy, provide complex solutions.
What Are Tier 2 Specialists?
# of employees that are teachers/pedagogues
What is 118,000?
Provides health benefits, fingerprinting, id cards, certification, employment verification, professional development, leaves, Salary Step, etc. to DOE employees
What is the Division of Human Resources (DHR)?
Application used to look up employees leaves information.
Provides support to Tier 1 & Tier 2.
What is HR Connect Operations Support?
(Knowledge and Training, Quality Assurance & Reporting, Technology & Support and Support Operations Units such as Data Management, Records, Mail & Copy)
Year Mayor was given control over NYC schools
What is 2002?
Other groups that provide hr services for DOE employees
What is DHR, Borough/Citywide Offices, School Secretaries, Payroll, BERS, Employee Self-Service (ESS), outside vendors.
Portal used to view dhr forms, access hr systems applications, view information from Oracle.
What is HR Connect Portal?
What is SME's (Subject Matter Experts)?