Chapters 1 &2
One issue that health care organizations must address in order to create and deliver value
What is "to improve access to health care?"
Programs that are organized around diseases or conditions, patient populations or "technologies."
What is "service lines?"
Process of providing a lens through which to interpret a situation
What is "framing?"
The governmental oversight of the private market place
What is "regulation?"
Establishes standardized terminology and data formats for public and private sector reporting requirements
What is "reporting and population health management?"
Health care concerns shared by the U.S., India, and China
What is "lifestyle issues and behaviors?"
Groups of people responsible for producing goods or providing services
What is "work teams?"
Tendency for interventions to be delayed, diluted, or defeated by the response of the system to the intervention itself
What is "policy resistance?"
Characterized by a large number of small firms that have similar, but not identical products
What is "monopolistic competition?"
Tax-exempt financial accounts used to reimburse medical expenses not covered under existing health plans
What is "Health Savings Accounts (HSAs)?"
The name of an example work plan
What is "Gnatt Chart?"
Specification of the training required to perform work
What is "standardization of skills?"
Indicators of the activities involved in carrying out work in an organization
What is "process measures of quality?"
Prohibits contracts and other agreements that unreasonably restrain trade
What is "Sherman Act?"
Enables those involved in patient care to communicate effectively with each other and with the patient
What is "electronic communication and connectivity?"
Suggests that hospitals more vigorously pursue efforts at clinical integration
What is "scientific management perspective?"
Next to simplicity, the second most important quality of one's message
What is "vividness?"
Involves the acquisition of knowledge or skills through study, instruction, or experience
What is "learning?"
Brings together organizations seeking to contribute similar resources
Aims to improve primary health services in rural areas through an innovative community-based approach that focuses on prevention, healthy living and basic curative care
What is "health extension program?"
Relies on direct appeals for performance through explicit reward structures
What is "transnational leadership?"
Idea that altering certain aspects of the job to satisfy employees' psychological needs will motivate them to exert more effort
What is "job redesign?"
Act of being focused on all parties in the negotiation
What is "cognitively active?"
Occurs when the average cost per unit lowers from increased volumes
What is "economies of scales?"
Used for paying hospitals for services provided
What is "patient classification system (PCS)?"