Manager Responsibilities
What are managers responsible for ensuring in the workplace?
Safe and satisfactory operation, customer service, and cash management
What is a mission statement?
A statement that outlines the purpose of an organization to employees and customers
What does the "S" in SMART goals stand for?
Specifi
What do employees expect from managers in terms of professionalism?
Knowledge, leadership, honesty, confidentiality, respect, moral behavior, and ethics
What should leaders do to provide clear direction?
Communicate expectations and discuss roles and responsibilities
Name two key skills a manager must possess
Math skills and people skills(
What does a vision statement represent?
What the company aims to do in the future; it is inspiring and exceptional
What does the "M" in SMART goals represent?
Measurable
Name two aspects of personal treatment employees expect from managers.
Fairness and consistency
How can leaders build consensus within a team?
Through give-and-take dialogue and showing results
What are the main functions of a manager?
Human resources management, scheduling, food costing, sales building, guest service, training and development, financial management, culinary management
Which company’s mission is "To inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time"?
Starbucks
Why are SMART goals important for employees?
They align with the company’s vision and mission and provide a foundation for employee goals
What type of environment should managers provide for employees?
A safe and harassment-free environment
Name one way leaders can motivate others.
By giving pep talks, asking for advice, and praising people's work
What must managers track and use to make improvements or catch errors?
Measurement tracked for improvements, adjustments, or catching errors
What should a mission statement be to effectively communicate with employees and customers?
Clear, concise, and interesting
What is the key aspect of setting "Achievable" goals in SMART goals?
The goals should be realistic and able to be met
Why is work and task support important for employees?
It provides clear directions and the tools needed to succeed
How should leaders approach change within an organization?
By continuously improving and communicating the benefits of new processes
What must be double-checked by receipt according to manager responsibilities?
Operational cost
What does a vision statement help promote and deliver to generate profits?
The company’s goals and objectives
What does "Time-bound" in SMART goals refer to?
A date for accomplishment
How should managers involve employees in decision-making?
Include them in decisions that affect their work and provide professional growth opportunities
What does it mean for a leader to "foster teamwork"?
Helping team members improve performance and putting the team’s goals ahead of their own