Vocab 1
Vocab 2
Best answer
Fill in the Blank
Fill in the Blank
100
To watch or take notice.
What is observe?
100
The retail sales approach that focuses on the product.
What is the approach method?
100
Jesse works in the mens clothing department of a large department store. Yesterday, he noticed a customer inspecting an elegant suit. Approaching the customer, Jesse said, " Good morning, Mr. Phelps." __________ is the method Jesse used.
What is greeting approach?
100
It is important in business-to-business selling to conduct ________ prior to the first meeting.
What is research?
100
For a business-to-business sales approach, it is best to ______ early.
What is arrive?
200
The retail sales approach that welcomes the customer.
What is the greetings approach?
200
In business-to-business sales, the time to research a customer's ability to pay.
What is a pre-approach?
200
__________ is how a customer feels when you ask several questions in a row.
What is croos-examined?
200
When a retail salesperson approaches a customer and asks, " Can I assist you in finding what youre looking for?" the salesperson is using the _______ approach method.
What is service?
200
According to the text, the most effective initial approach in retail sales is usually the _______ approach method.
What is merchandise?
300
This should happen as soon as possible.
What is determining needs?
300
Expressing oneself through body language
What is nonverbal communication?
300
__________ customers needs are usually deterined in a business-to-business sales situation.
What is during the pre-approach?
300
Even before you ask questions, you can learn about the customers needs by ______.
What is listening?
300
The first minutes of a metting with a customer are critical because they set the mood of the sale and establish a _______ with the customer.
What is relationship?
400
This approach will happen in the customer's place of business in this kind of selling.
What is business-to-business?
400
Who, what, when, where, why or how
What is an open-ended question?
400
In sales, the initial approach has.
What is a. To begin the conversation b. To establish a relationship with the customer c. To focus on the product d. All of the above
400
Facial expressions, hand motions, and eye movements are part of ________ communication.
What is nonverbal?
400
Questions that require more than a yes or no answer are called ______ questions.
What is open-ended?
500
"Am I correct in assuming you're looking for...?"
What is a clarifying question?
500
The retail sales approach that offers assistance.
What is the service approach?
500
____________ step of the sale you should learn what the retail customer is looking for in a product or service.
What is determinig needs?
500
In the merchandise approach, the salesperson can offer information about the products features or _____ ?
What is benefits?
500
Double Jeopardy The three sales approach methods.
What is the service approach, the greeting approach, and the merchandise approach?
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