ADS Guest Experience
Review data, best practice tactics, build skills.
What is the focus of the ADS guest experience team?
Suggested wording that can be incorporated into our responses to customer complaints.
What is a Service Recovery script?
This team will play a role in the Employee Engagement Survey?
Who is the Workplace of Choice Reward and Recognition Team?
*Hosts meetings for employees and agency leaders to discuss change.*
What is an example of a possible initiative of the Communications QIT?
Review data, best practice tactics, build skills, new behaviors.
What is the focus of the Hospice Client Experience Team?
*Behaviors and actions that everyone in the organization knows and understands.*
What is standards?
Develops ways for everyone at the agency to understand WHY the agency must change and what the change 'means to me.'
What is the purpose of the Communications QIT?
A training resource to educate employees in caring, sensitive responses to customers.
What will the Service Recovery Team create?
*This team will provide tools and resources to make it a great place for employees to work while improving employee engagement.*
Who are the Workplace of Choice and Reward and Recognition team?
Having their best possible day!
What is the ADS guest experience?
Feeling cared for, listened to, informed, warm fuzzies, not rushed.
What is the hospice client experience?
Timeliness, Attitude and Dress Code.
What are examples of standards?