RSA
What are the three types of vehicles
passenger, premier, sprinter
what is an rsa case
standard and anonymous
how can i get intouch with roadside
1800 number, hit the tool button inside their vehicle
This service provides 1-3 gallons of fuel to help a customer reach the nearest gas station.
Out of Fuel assistance
Customers outside of warranty coverage are typically charged this amount for soft services.
100
why is it important to confirm the customers vehicle location.
Dispatching a provider without accurately collecting this information could result in service delays, incorrect routing, or an inability to reach the customer.
Roadside service may be unavailable or delayed due to these three conditions
What are Restricted Roadways, Acts of Nature, and Vehicle Accessibility limitations
Approximately this many Sign & Drive rescues were completed in the previous year.
180,000
This is the first thing an RSA agent should verify before discussing services with a stranded customer
safety
What is the unattended tow disclaimer?
mb wont be held liable for any damage theft or citation that may occur while the vehicle is left unattended
Who is Agero?
This roadside partner handles most Mercedes-Benz towing dispatches and act as a backup for soft services
who is a grandfathered customer
vehicle purchased 2011 or older
what is a sign and drive service
technician completes job on scene and customer is able to drive afterwards
This roadside service can help a customer continue driving after a dead battery incident.
jump start
What is a winch service?
this service may be appropriate when a vehicle is stuck near a roadway but can be safely returned to a drivable surface without additional recovery equipment.
explain lockout process
confirm app, spare key, contact 2 technicians , use agero for $99
More than this many towing events were completed in the previous year
160,000
This year the Mercedes-Benz Roadside Assistance program was launched
1984
what does VIN mean
Vehicle Identification Number
tow
If the customer is located in a parking garage below 7 feet and the vehicle is not moveable. How can the tow provider assist with removing the vehicle
skates and dollies/ wheel lift
cost for a winch out for sprinter van
200
cost for a lockout from a mb technician
they set their own price
Cost for a winch for a passenger vehicle
99
if the customer wants to go to a dealership that's more than 20 miles . what is the cost per mill afterwards for a passenger vehicle
$7.00