Audience Awareness
For simple instructions (i.e. how to make a cup of coffee in a coffee machine), this kind of audience benefits from these the most.
What are non-specialist audiences?
In an email, this feature can be used when you want to add an indirect recipient in which the person receiving your email can see this indirect recipient.
What is the CC (carbon copy) feature?
When you read lab or case studies, technical writers use what kind of formatting technique to organize their key information?
What are headers?
This is the name of someone who reports their superior for violating workplace ethics.
What is a whistleblower?
These type of instructions tell us how something is done.
What are descriptive processes?
For technical documents such as the Terms of Agreement or a will, this type of audience benefits the most if their client(s) needs legal assistance.
What are executives?
For letters, this is the page range in which to compose these technical documents.
What are one to two pages?
This is the type of list design you commonly find within instructions.
What are numbered lists?
This is the name of the professional organization that includes their six tenants of ethics on their website.
What is The Society for Technical Communication?
These type of instructions are more used in policy and user manuals.
What are prescriptive processes?
For technical documents that detail how to construct air and space craft (i.e. Boeing and NASA), these type of audiences benefit from these type of documents.
What are expert/technician audiences?
In these kind of memos, the most important information is presented first within this particular memo genre.
What are executive summaries?
This type of feature in Microsoft Word helps one to prepare and make headings for easy organization and to make your document accessible for screen readers.
What is the caption feature?
This is the kind of logical fallacy that misinterprets and/or manipulates data to fit the needs of the organization/company.
What is the misuse of statistics logical fallacy?
This type of procedure tells a reader how to do something specific, such as building a treehouse.
What are complex proceedures?
This is the point of view a technical writer needs to use when writing instructions.
What is the second person point of view?
Letters have this included at the header of its document.
What is a return address?
These type of visuals include illustrations of data or photographs in technical documents.
What are figures?
This is a website that helps students and academics learn how to cite different things properly in various citation formats.
What is Purdue OWL?
After introducing the main objective of a set of instructions, technical writers include what next in the instructional manual?
What are caution, warning, or danger notices? (Also, what are safety notices?)
These are the type of verbs and voice used when a technical writer writes a technical document.
What are action verbs and the active voice?
Memos include the following elements right underneath its MEMORANDUM heading.
What are the TO:, FROM:, DATE:, and SUBJECT: lines?
What kind of punctuation mark is used before listing off items in a series?
What is the colon?
This is the type of bias that occurs when you overestimate your knowledge on a topic and vastly undermine the complexity on a topic.
What is the Dunning-Kruger bias?
These kind of materials (i.e. bolts/nails, edible food ingredients, and glue) are called what in instructions?
What are supplies?