Management
The planning, organizing, leading and controlling of human and other resources to achieve organizational goals efficiently and effectively.
What is management?
Is a process that managers use to identify and select appropriate goals and courses of action.
What is planning?
Responsible for the daily supervision of nonmanagerial employees (“supervisors”).
Who are first-line managers?
The set of specific tasks that a manager is expected to perform because of the position he or she holds in an organization
What is a managerial role?
Conceptual, Human, Technical
What are the three principle types of skills needed for successful managers?
People and their skills, know-how and knowledge
Machinery
Raw materials
Computers and information technology
Financial capital
What are resources?
Is a process that managers use to establish a structure of working relationships that allow organizational members to interact and cooperate to achieve organizational goals.
What is organizing?
Supervises first-line managers and is responsible for finding the best way to use resources to achieve organizational goals
Who are middle managers?
Decisional, Informational, and Interpersonal
What are the main managerial roles identified by Mintzberg?
Include the ability to understand, alter, lead and control the behavior of other individuals and groups.
What are human skills?
A measure of how well or how productively resources are used to achieve a goal.
What is efficiency?
Managers not only articulate a clear vision for organizational members to follow, but also energize and enable organizational members so that they understand the part they play in achieving organizational goals.
What is leading?
Establishes organizational goals, decides how departments should interact, and monitors the performance of middle managers
Who are top managers?
Disseminator
What is an example of a specific Informational role?
Are demonstrated in the ability to analyze and diagnose a situation and to distinguish between cause and effect
What are conceptual skills?
A measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals.
What is effectiveness?
A formal system of task and reporting relationships that coordinates and motivates members so that they work together to achieve organizational goals.
What is an organizational structure?
The two roles that make up the very top management team.
Who are the CEO & COO?
Leader
What is an example of a specific Interpersonal role?
Are the job-specific knowledge and techniques required to perform an organizational role.
What are technical skills?
A measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals.
What is organizational performance?
The outcome of planning; a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve goals.
What is a strategy?
Group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs
What is a department?
Resource Allocator
What is an example of a specific Decisional role?
Specific set of skills, abilities and experiences that allows one manager to perform at a higher level than another manager in a particular setting
What are competencies?