Defining Professional Communication
Which of the following is NOT a professional Communication
Blog post
Which of the following is NOT included in the listening process?
Speaking
Which of the following is a formal meeting where a person is asked to communicate their skills and interests?
Interview
Which of the following presentation types would be best for presenting specific information about a product, procedure or set of rules and regulations?
A principal of a school
Which of the following is NOT a step in the listening process?
Reflecting
Communication between a business and its employees is called which of the following?
Internal Communication
Which of the following occurs when the receiver listens only to the content and not the feeling of the message?
Deliberative Listening
Body language is a part of verbal communication
False
Which of the following can be defined as generally accepted behavior required in social relations?
Etiquette
Which type of listening allows the listener to solve problems or persuade the speaker?
Active Listening
Which of the following is NOT a field of external business communication?
State of the company address
Critical Listening is also referred to as which of the following?
Evaluative Listening
Which of the following presentation types is used to convince an audience to accept a proposal?
Persuasive
Which of the following is proper phone etiquette?
Speaking clearly
Casual listening requires the listener to pay more attention than active listening.
False
Which of the following is paid communication which attempts to influence opinion?
Advertising
Which of the following is defined as listening for pleasure or recreation?
Appreciative Listening
Which of the following presentation types is used to get the audience to act or change a behavior or belief and has emotional appeal?
Motivational
Which of the following can be defined as analysis, evaluation or judgment?
Criticism
When you listen to your favorite musical artist’s new song, you are likely engaging in which type of listening?
Casual listening
An in-depth examination of a particulate subject defines which of the following?
Case Study
Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?
Full Listening
Which of the following presentation types would be best for presenting specific information about a product, procedure or set of rules and regulations?
Informative
Discrimination in the workplace refers to an employer’s unfair treatment of employees or job applicants on the basis of specific characteristics.
True
Casual listening is sometimes called which of the following?
Passive Listening