Must be worn at all times while in the lab.
What are safety glasses?
One of the most fundamental tasks in automotive service.
What is opening and closing the vehicle's hood?
Develops workshop safety when applied consistently.
What is the culture of best practices?
Name this tool
What is a combination wrench?
Continues to learn new things in the automotive technology and service fields - even after initial training and work experienced is gained.
What is a Master or Expert Technician?
All Automotive students must complete an online safety course in Safety and Pollution.
What are SP2's ?
A 17-digit alpha-numeric code that is the unique identifier for each vehicle.
What is the VIN (Vehicle Identification Number)?
Should be treated as hazardous waste and disposed of according to local regulations.
What is used gasoline?
Name the three (3) most common drive sizes used in automotive sockets and ratchets.
What is 1/4", 3/8", and 1/2" drive sizes?
Keeps his/her word and takes responsibility.
What are Habits of a Successful Technician?
The likelihood of an accident is increased.
What happens when safety practices are ignored in an automotive shop?
A document provided by the vehicle manufacturer that offers information about how to diagnose and repair a common issue that has been identified as an unexpected fault in the vehicle.
What is a TSB (Tehnical Service Bulletin)?
Includes VIN, Customer contact information, and diagnostic information based on symptoms provided by the customer.
Waht is a Repair Order?
Come with some form of warranty and are more expensive than hobby-brand, discounted ones.
What are professional tools?
This is a program in which persons (technicians) take written test to prove their knowledge of automotive technology in nine (9) areas. This is a voluntary program.
What is National Institute for Automotive Service Excellence (ASE) ?
An odorless, colorless and poisonous gas
What is carbon monoxide?
Shows a step-by-step process that includes written instructions, diagrams, and photos/illustrations.
What is Vehicle Service Information?
A fixture that is typically provided by the automotive shop owner or the company
What is permanent shop equipment?
Name the most common type of hammer used in automotive work.
What is the ball peen hammer?
A person that prepares work orders for vehicles entering the shop for repair or service. This person also greets customers and listens to descriptions of their vehicles problems. This describes a what?
What is a service writer or service consultant ?
Must be accessible throughout the workshop.
What are fire extinguishers?
Performed on vehicle to inspect for damage that occurred prior to the current service.
What is a quick Walk-Around?
Should be cared for and treated with respect by each employee even if not owned by them.
What are shop supplies and equipment?
Name this tool.
What is a chrome socket?
Someone who starts their own business is this. They should be able to organize all aspects of the business: bookkeeping, payroll, facility planning, hiring, etc.
What is an entrepreneur ?