Refers to gestures, posture and facial expressions
What is non-verbal communication
100
This type of internal business communication is a type of short message in between employees involving times for meeting and important dates
What is a memorandum (memo)?
100
This is generally accepted behaviors or manners required in social relations, a profession or in life
What is etiquette?
100
This is when you are listening for pleasure (ex. listening to poetry, music sporting events)
What is Appreciative Listening
100
Name the 3 types of presentations (that we've discussed in class)
What is Informational, Persuasive and Motivational
200
Doing this helps to assure that you are confident and that you are physically connecting with your audience
What is eye contact?
200
This is the gathering of people to exchange information,ideas and suggestions on a specific subject
What is a group discussion?
200
This person is to be mentioned first in a formal introduction
What is the higher/more distinguished person?
200
This is when you pretend to listen but you are thinking of other things..also known as pseudo listening
What is False Listening?
200
Martin Luther King Jr's "I Have a Dream" Speech would be considered this type of presentation
What is motivational?
300
This position shows that you are uninterested in what is being said or whomever is speaking
What is slouching/slouched position?
300
This is an example of interviews, group discussions and presentations
What is internal business communications?
300
This is something that you don't want to be a "dead fish" or "bone crushing"
What is a handshake?
300
This type of listening is when the listener fully understands the message and is mentally connected to the message (no distractions and fully engaged)
What is Deep Listening
300
This type of presentation would be used in selling a product
What is persuasive?
400
This is when say what you feel and express thoughts
What is verbal communication?
400
This is a formal meeting where a person is asked to communicate skills, experiences and interests.
What is an interview?
400
When leaving a voice message what is the most important step (thing) that you need to do
What is leave a name and number?
400
These are the 3 main components of the listening process
What is hearing, attention and understanding
400
In what year was the Civil Rights Act passed thus eliminating the discrimination of gender, age and race?
What is 1964?
500
This action is the easiest non-verbal way to see, "read" or interpret someone's feelings
What is looking at facial expressions?
500
This involves public and media relations, advertising and marketing
What is external business communications
500
This is when you give helpful feedback/suggestions to help improve someone's productivity. Also, this is done to change a person's behavior not to attack the actual person.
What is criticism? (Corrective Criticism)
500
This includes all types of listening, hearing,attention and understanding
What is the listening process
500
DAILY DOUBLE (1000pts)
This is term for the unfair treatment of people based on certain characteristics? (500pts)
What are these certain characteristics? (500pts)
What is discrimination?
What is age, race, gender?