Chapter 9 (Tourism)
He was the first noted European business traveler and pioneered trade routes from Europe to China.
Who is Marco Polo?
This is the recreational process of people having fun together to form lasting relationships built on the experiences they have enjoyed together.
What is bonding?
This means playing a game of risk for the thrill of the action and the chance of making money.
What is gambling?
These are the five mother sauces.
What is Bechamel, Veloute, Espagnole, Tomato, and Hollandaise?
This is calculated by dividing room revenue by the number of rooms available.
What is Revenue Per Available Room (RevPAR)?
This airline company introduced its first transcontinental flight between New York and Los Angeles in 1959.
What is American Airlines?
This means the use of time in a manner designed for therapeutic refreshment of one's body or mind.
What is recreation?
This is the total amount of money bet at a game.
What is the handle?
A wine that gets its unique sparkling quality because it contains carbon dioxide.
What is Sparkling Wine?
The highest single cost factor in staffing a restaurant. Includes salaries, wages, benefits, and training costs.
What are Labor Costs?
This form of travel influenced the building of towns, cities, and hotels that were built close to their depots. It also opened up the West. This form of travel also made mass travel possible for everyone. Long-distance travel became both cheaper and faster.
What is Rail Travel?
This is time free from work, or discretionary time.
What is leisure?
This is the handle minus the money paid out on winning bets - essentially, what the casino keeps.
What is the win?
This is a chain hotel owned or managed by the chain or parent company.
What is a Corporate Hotel?
This is a comparison of the cost of goods sold to sales and is calculated by: cost/sales x 100.
What is the Food Cost Percentage?
The internal-combustion engine automobile was invented in this country.
What is Germany?
This was founded in 1916 by Congress to conserve park resources and to provide for their use by the public in a way that leaves them unimpaired for the employment of future generations.
What is the National Parks Service?
What is the hold percentage?
Expenses over which management has control. This includes labor, direct operating expenses, food costs, marketing, etc.
What are Controllable Expenses?
A hotel that offers a wide range of facilities, services, and amenities for both the business and the pleasure traveler.
What is a Full-Service Hotel?
These are the five big rent-a-car agencies that maintain 625,000 rental cars that are usually new and are sold for 6 months to reduce maintenance costs and help avoid breakdowns.
What are Hertz, Avis, Enterprise, National, and Budget?
This is considered the heart of Disney World and was its first famous theme park.
What is Magic Kingdom?
These are free goods and services offered to casino patrons in order to attract their business.
What are comps?
The generic name for a spirit made from a fermented mash of grain to which malt (barley) is added.
What is Whiskey?
An approach to setting menu prices and controlling costs. Used to determine the performance of menu items relative to profitability and cash flow.
What is Menu Engineering?