H
What is the primary reason for implementing an intervention?
[a] To complete data collection
[b] To introduce new leaders
[c] To help improve the organization
[d] To relay organizational processes
C
to help improve the organization
Which of the following is NOT a result of dilemmas found during the different stages of intervention?
[a] Inappropriate choice of change goals, targets, and depths
[b] Informing the participants on the intervention's purpose
[c] Method due to lack of skill and objectivity
[d] Differing needs and orientations
B
Informing the participants on the intervention's purpose
This change agent's role acts as a boundary-spanner between groups or between a supervisor and a team, negotiating between them and giving objective feedback.
[a] Facilitative
[b] Diagnostic
[c] Mobilizing
[d] Gatekeeping
D
Gatekeeping
The following are common reasons for failed intervention, except:
[a] Inappropriate interventions
[b] Addressing wrong problems
[c] Effective communication plan
[d] Unskilled change agent
C
Effective communication plan
What is a common reason for failed interventions?
[a] Selecting the correct intervention
[b] Having clear and realistic goals
[c] Ensuring organizational commitment
[d] Ignoring the organizational context
D
Ignoring the organizational context
Misrepresentation of the Consultant's Skill Level is an ethical challenge in interventions where change agents have no experience on the most appropriate intervention to be carried out
TRUE or FALSE
TRUE
This intervention type may use coaching, mentoring, and 360 feedback.
[a] Individual intervention
[b] Behavioral intervention
[c] Organizational-Level intervention
[d] Team Intervention
A
Individual Intervention
Which statement is true regarding the intervention process?
[a] Only formal meetings are considered interventions
[b] A single question can serve as an intervention
[c] Interventions should avoid causing any discomfort
[d] All interventions must be planned by external consultants
B
A single question can serve as an intervention
______ - Change is only possible with the help of policies, incentives, punishments, embarrassments, and guilt.
[a] Empirical-rational approach
[b] Power-coercive approach
[c] Normative-reeducative approach
[d] Persuasive-motivational approach
B
Power-coercive approach
Selecting the right intervention rises to the status of an ethical issue
TRUE or FALSE
TRUE
Which of the following is NOT a result of dilemmas found during the different stages of intervention?
[a] Inappropriate choice of change goals, targets, and depths
[b] Informing the participants on the intervention's purpose
[c] Method due to lack of skill and objectivity
[d] Differing needs and orientations
B
Informing the participants on the intervention's purpose
______ - Change is done by convincing people how a change in the organization is necessary by providing hard evidence and visuals.
[a] Empirical-rational approach
[b] Normative-reeducative approach
[c] Power-coercive approach
[d] Persuasive-motivational approach
A
Empirical-rational approach
This change agent's role is to design situations, events, and conversations so that awareness, learning, and change can occur.
[a] Architectural
[b] Facilitative
[c] Diagnostic
[d] Gatekeeping
A
Architectural
--DAILY DOUBLE--
A __________ change agent advocates for a particular approach or perspective.
MOBILIZING
A client requests that you, as a change agent, take full control of an intervention to manage all aspects. However, you believe that the client's team could benefit from taking on more responsibility. What approach would best address this request?
[a] Take full control
[b] Decrease your involvement
[c] Facilitate a joint planning session
[d] Assign their members with specific tasks
C
Facilitate a joint planning session
Misrepresentation of skills is acceptable as long as the agent is not caught.
TRUE or FALSE
FALSE
All interventions require an extensive series of events and meetings to be effective.
TRUE or FALSE
FALSE
In clarifying roles, the change agent's and client's roles should be discussed (before, during, after) the intervention.
BEFORE
In your role as a change agent, you realize that a specific intervention may exceed your skill level, but the client insists you proceed. What would be the most ethical action?
[a] Proceed with the intervention
[b] Recommend a qualified colleague
[c] Overpromise the results
[d] Ask the client to minimize the scope of the intervention
B
Recommend a qualified colleague
_____ - Change is only possible when organizational members change their attitudes and behaviors.
[a] Empirical-rational approach
[b] Normative-reeducative approach
[c] Power-coercive approach
[d] Persuasive-motivational approach
B
Normative-reeducative approach
Failed intervention may lead to ___.
[a] Unclear goals
[b] Organizational trust
[c] Adaptability
[d] Employee skepticism
D
Employee skepticism
A client asks you to implement an approach that lacks supporting data but aligns with their personal vision for the team. Although you know this approach may not be effective, the client insists on moving forward with it, and you feel compelled to agree to maintain a positive relationship. Which ethical challenge does this situation primarily illustrate?
[a] Misrepresentation of the Intervention
[b] Misrepresentation of the Consultant’s Skill Level
[c] Collusion with the Client
[d] Coercion and Manipulation of the Client or Organizational Members
C
Collusion with the Client
Some interventions fail because they address the wrong _______ in the organization.
PROBLEM
A client wants you to implement a particular intervention because they believe it worked in another organization. However, you feel it may not be suitable here. What is the most appropriate response?
[a] Implement the intervention
[b] Explain potential differences
[c] Agree but suggest minor modifications
[d] Reject the intervention
B
Explain potential differences
It is a concept that refers to deliberately interrupting existing processes to improve an organization?
INTERVENTION