Defining Profession Communication
Is the way a business interacts with those outside of the organization
Includes the following fields:
public relations
media relations
advertising
marketing
What is External Business Communication
Includes:
hearing
the ability to perceive sound
focusing
keeping attention on the message
understanding
comprehending the meaning of the message
remembering
retaining information in the memory
What is the listening process
•Can be conducted in a variety of different ways including:
−phone
−internet
−face to face
−group
What is a Interview
Refers to analysis, evaluation or judgment
Can also be a critical comment, essay or article
Can be positive, negative or both
What is Criticism
A courteous, conscientious and generally businesslike manner in the workplace.
What is a Professional
Is the visual, written or oral communication in a workplace context
Is the process of sharing information, ideas or attitudes between a sender and a receiver
Can be either internal or external business communication
What is professional communication
Refers to when a receiver is physically hearing the message, but chooses not to acknowledge the message
Is also the act of listening to only the things the receiver wants to hear
Often occurs when a person’s mind is distracted by instances such as:
watching television
reading
playing computer or video games
What is selective listening
Are Gatherings of people to exchange information, ideas and suggestions. Can be informal between a group of friends or formal at a workplace or school setting.
What is Group Discussions
Includes the following considerations:
the more distinguished person should be introduced first unless introducing a client or customer
the person who is being introduced to should extend their hand first
repeating the name of the person introduced shows respect and can help with remembering the person’s name
What is Making Introductions
Act of expressing thoughts through words
What is Verbal
Is the process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market’s needs and wants
Involves the 4 Ps:
product
price
placement
promotion
What is Marketing
Happens when the listener pays close attention to what is being said in order to fully understand the message
Takes more effort from the listener
Is an active form of listening
What is Full Listening
Refers to posture, gestures and facial expressions which are intentional or unintentional
Is important in a workplace or interview, so remember:
do not slouch
pay attention
be attentive and interested
do not interrupt
smile
What is Non-Verbal Communication
Include:
wait outside a colleague’s office when they are on the phone
listen to co-workers' conversations
give out personal information about yourself or co-workers
leave someone on hold for a long time
What is Phone Call Don'ts
establishing and maintaining a relationship between an organization and the public
What is public relations
Plan overall public relations goals for the organization
Produce written materials, such as newsletters, press releases and annual reports
Form relationships with employees, consumers, media, community, financial markets, government agencies, etc.
What is Public Relations Practitioners
Can also be referred to as active listening
Is used to participate in, enhance and understand a relationship
Is meant to develop an understanding and appreciation of the sender’s meanings and feelings
Can most commonly be used in interactions between two people or in a small group
What is Empathetic Listening
Avery passionately is giving a presentation of the latest rule change of the new NCAA double rule to the audience. She does allow for other to interact with the presentation and provide feedback throughout the presentation!
What kind of presentation is being represented?
What is Individual Presentation
Include:
accepting responsibility for consequences of communication
striving to understand and respect other communicators
advocating integrity, accuracy and honesty
What is Communication Ethics
Truly understanding a message when the mind is quiet and free of distractions
What is Deep Listening
Is the communication between a business and its employees
May include the corresponding which occurs between employees
What is Internal Business Communication
By watching for nonverbal cues to better understand the speech
for example:
speakers are more likely to slow down and raise their voice when they are trying to make an important point
a direct eye gaze indicates an important message is about to be delivered
What is Listen to Nonverbal Messages
•Are a way to get the audience to act or change a behavior or belief
−for example: a self-help or team morale boosting presentation
•Are a form of persuasive presentations with more of an emotional appeal
•Include, in a business context, presentations to maintain a high level of commitment
What is Motivational Presentation
Is unfair treatment of current or potential employees on the basis of gender
Can apply to male or female employees
Federal law is filed under the Title VII of the Civil Rights Act of 1964
Laws also include:
Pregnancy Discrimination Act
Equal Pay Act
Fair Labor Standards Act
sexual harassment laws
What is Gender Discrimination
Generally accepted behaviors or manners required in social relations, a profession or in life
What is Etiquette