Speaks out on behalf of clients to promote fair treatment or gain needed resources
What is an advocate?
100
Questions that seek out the client's thoughts, ideas, and explanations for answers.
What is open-ended questions?
100
An administrative group charged with responsibility for setting the policy governing agency programs.
What is Board of Directors?
100
People who agree and are committed to work together to attain proposed change.
What is action system?
100
Advocacy on behalf of an issue of overriding importance to a group of clients; also called class advocacy
What is cause advocacy?
200
Links client systems to needed resources
What is a broker?
200
The honest, natural, and open expression of self.
What is genuineness?
200
Agency or organizational meetings in which all professionals involved in a particular case discuss such things as the client's identified problems, goals, and intervention plans (also called staffings)
What is case conference?
200
Involves interaction and communication with individuals with the goal of gaining enough information about an issue or problem to initiate positive change.
What is assessment?
200
Procedure in which two or more persons or agencies work together to achieve a common goal
What is collaboration?
300
Coordinates needed services for clients
What is a case manager?
300
Each individual's right to make his or her own decisions.
What is self-determination?
300
Groups of professionals from various disciplines that meet to discuss specific clients with whom team members are working
What is multidisciplinary teams?
300
Establishing an initial relationship with an individual or group of individuals.
What is engagement?
300
Statements of expenditures for a designated period of time, usually one year, where each cost item is noted on a separate line
What is line-item budgets?
400
One who resolves arguments or disagreements among micro, mezzo, or macro systems in conflict.
What is a mediator?
400
The careful scrutiny of what is stated as true or what appears to be true and the resulting expression of an opinion or conclusion based on that scrutiny; the creative formulation of an opinion or conclusion when presented with a question, problem, or issue
What is critical thinking?
400
Groups of people who get together to provide one another with emotional sustenance, to encourage new coping mechanisms, and to allow a strengths-based sharing of issues, concerns, and problems.
What is Support groups?
400
Working with others in the environment to achieve goals.
What is implementation?
400
Systematic gathering of data designed to identify the extent and nature of a social problem or condition, the resources available to deal with the problem, and potential obstacles and solutions to an intervention.
What is needs assessment?
500
One who conveys information to a client.
What is an educator?
500
Involves not only being in tune with how a client feels but also conveying to that client that you understand how the client feels
What is empathy?
500
Any groups where the primary focus is on members' emotional and social needs
What is treatment groups?
500
Involves working integrally with the client to establish a plan of action.
What is planning?
500
Evaluating the effectiveness and results of entire programs. It might include needs assessments, process analysis, outcome analysis, and cost-benefit analysis.