Fun Time
What is the capital city of Spain?
Madrid
Two types of feedback
Motivational and Developmental
The first A in ASA stands for
Acknowledge the person
What does the Letter I in DISC stands for?
Influencing
This demonstrates that you're aware of others' rights and willing to work on resolving conflicts
Assertiveness
What is the largest freshwater lake in the world?
Lake Superior
The 3 key areas to achieve goals
The team, the task, the individual
Benefits of Having Effective Time Management
Improve performance, lower stress, achieve better, work faster
A DISC style that speak thoughtfully, precisely with pauses for thinking
Conscientious
The two behaviours we must avoid
Attacking behaviour and defensive behaviour
How many valves does a trumpet have?
Three
A management style that empower the person to complete the task
Delegating
Give at least one time management tools
Diary, to-do-list, day book, tickler file
He initiated the DISC Model
William Marston PhD
Type of Assertive Behaviour that can be use only as last resort
Consequence Assertion
What colour is Absynthe?
Green
_________ is giving specific advice to someone, which will help to improve his or her performance
Developmental Feedback
If you have unexpected visitors, you must ______ when they come in
Stand Up
Give the 3 Tips for Direct Personality Style
Use softer tones, give people time to process and think, don’t push
_______ if appropriate, take responsibility on behalf of your organization
Apologise
What is another word for lexicon?
Dictionary
Strategic Goals means _______
Long term goals
______ is really important so that your unconscious mind does not have to hold onto it and feel stressed by it.
Daily list
Instead of saying “Do this….” say _____
“Would you mind assisting us…..”
What is it called when we pro-actively do useful and helpful things for a client, we are depositing into
Their emotional bank account