库存基础知识 Inventory Basics
什么是盘点 What is inventory?
盘点是指具体清点商品数量的过程。Inventory refers to the physical process of counting stock in a Store.
整体库存涉及商店管理团队计算一天内有多少产品？A full inventory process involves the store management team counting how many products in one day?
全盘要求门店管理层清点所有商品。 A full inventory process involves the store management team counting all products in one day.
商店的哪一区域占商店损失比例最高的部分？
What area of the store accounts for the highest percentage of losses in a store?
收银台通常是损失最严重的地方。
The registers usually account for the highest percentage of losses in a Store.
作为当天的主出纳，我必须确保我的同事在轮班期间购买产品时，使用什么工具？
As the main cashier for the day, I must ensure that any of my work colleagues that buy product during their shift, use what tool?
作为当天的主出纳，我必须确保同事进行的所有采购都已分配一份员工购买贴纸。
As the main cashier for the day, I must ensure that all purchases made by work colleagues have been assigned a "yellow sticker."
名字"ALDI"来自两个词？
The name "ALDI" came from what two words?
ALDI = Albrecht Discount
盘点的频率? How often should we count full inventories?
所有门店每年进行至少6次盘点。 Each ALDI store will conduct a minimum of 6 FULL inventories per calendar year.
员工如何协助准备商店库存？
How do staff members assist in "prepping" the Store for inventory?
所有员工需要协助进行盘点的准备工作，将所有商品放在正确的位置。 All staff members must assist in “prepping” the store for Inventory by ensuring that all stock is in the correct location to aid with an accurate count.
如果客户的收据显示的价格与产品扫描的价格不同，您应该怎么做？
If a customer’s receipt shows a different price than the price that the product scans for, what should you do?
如果客户的收据显示的价格与产品扫描的价格不同，请务必遵守收货价格。
If a customer’s receipt shows a different price than the price that the product scans for, ALWAYS honor the receipt price.
所有员工应小心对待产品，以避免任何 __________。
All staff members should treat products carefully as to avoid any _________.
所有员工应当在操作中小心轻放，避免损坏商品。All staff members should treat products carefully as to avoid any damage.
使奥乐奇在全世界范围内取得成功的原因之一是精于成本控制。What has made ALDI International successful is ensuring that all of our employees adhere to our “cost conscious culture.”
在什么城市，国家是世界上第一家ALDI商店？
In what city, country was the first ALDI store in the world?
德国 埃森
Essen, Germany
如果产品在系统中的库存错误，会发生什么情况？ What happens if the stock on hand of a product is incorrect?
如果现有库存不正确，将导致客户尝试购买不可用的商品，或者客户无法购买商店中可用的商品。
If the stock on hand is incorrect, it will lead to customers trying to buy items that are not available or customers not being able to buy items that are available in the store.
列举两种情况，其中工作人员将需要纠正的潜在问题通知管理小组。
Name two scenarios in which a staff member would inform the Management Team of a potential partial inventory needed.
1.来货太多，导致不能全部加到销售区域的排面上，造成库存积。Product is out of stock and has not been coming in.
2. 产品太多，无法上架.Too much product comes in – too much for the shop floor.
如果交货单上的案例数量与实际笼子上的编号不匹配，该怎么办？
What should you do if the amount of cases on the delivery note does not match the number on the actual roll cage?
通知管理团队
Inform the management team
说出影响扫描质量的两种方式。
Name two ways that influence scanning quality.
1.了解外观相似的产品，避免误扫描。 Being aware of similar looking products to avoid misscanning
2.了解哪个 RTC/RTE 产品图片分配了哪个产品. Understand which RTC/RTE product picture allocates with which product
名称 2 原因轮换很重要？
Name 2 reasons rotation is important?
1. 在客户之间建立信任。Build trust among our customers
2. 减轻损失. Mitigate loss
解释全盘和问题数量纠正之间的区别
Explain the difference between full & partial inventories.
问题数量纠正 Partial Inventory
问题数量纠正是指在任何时间进行必要的库存修正。A partial inventory refers to the counting of any number of items at any time to correct Stock on Hand (SOH)
全盘 Full Inventory
全盘是指清点门店所有的商品。Full inventory refers to the counting of every item in the store.
如果客户继续通过我们的在线渠道购买产品，但在商店中无法实际购买，您为什么要通知管理团队？
Why should you inform the management team if a product continues to be bought by customers via our online channels but is not physically available in the store?
请务必通知管理层任何问题，例如 O2O 客户继续购买缺货项目（意味着系统中手头的库存不正确，需要更正）。
It is important for you to inform management of any issues – such as O2O customers continuing to buy an OoS item (means that the stock on hand in the system is incorrect and needs to be partialed).
解释员工购买流程
Explain the staff purchase process.
如果员工从家中带来之前购买的奥乐奇商品，请在上班后第一时间通知值班经理。If an ALDI product is brought from home, it should be raised to the attention of the Manager on duty on arrival at the Store
经理级别管理“员工购买标签 ” Only management should have access to “yellow stickers”
员工购买标签需要有经理签字，购买日期，以及小票编号 Yellow stickers should include a manager signature, date of purchase, & receipt number
外部盗窃 - 我应该如何处理"外部盗窃"情况？External Theft - how should I handle an "external theft" situation?
*注意：这与抢劫不同 Note: this is different from a robbery
如果有可疑的偷盗现象，使用顾客服务的方式：If there are any suspicions regarding product theft, use the customer service approach.
“您是否找到所有需要的商品？” “Have you found everything you needed today?”
“有什么需要帮忙的吗？” “Is there anything else I can help you find?”
“您想使用什么支付方式？扫码购还是自助收银？” “What method of payment will you be using today? Scan & Go? Self Checkout?”
奥乐齐的 3 个核心价值观是什么？
What are ALDI's 3 core values?
1. 简单性 Simplicity
2. 一致性 Consistency
3. 责任Responsibility
为什么要盘点？Inventory - Why do it?
在奥乐齐，重要的是，我们手头的股票是正确的，以便我们的在线平台可以执行。
At ALDI China, it is important that our stock on hand is correct so that our online platforms can perform.
如果客户继续在线购买产品，但产品在商店中无法实际购买，问题出在哪里？我们如何解决这个问题？
If a customer continues to purchase a product online, but the product cannot actually be purchased in the store, what is the problem? How do we solve this problem?
系统中的库存不正确，需要计数才能更正。
The stock on hand in the system is incorrect and needs to be partialed to be corrected.
命名 7 个库存控制区域。
Name the 7 inventory control areas.
1. 收银台 Cash Registers
2. 收货Goods Receiving
3. 损坏 Damages
4. 退货回大仓 WH Returns
5. 退款价格差异 Refunds of different retails at current price
6. 偷盗 Theft
7. 折价流程 Markdowns
管理层将如何测试货物接收的准确性？
How will management test goods receiving accuracy?
您应该怎么做才能通过此测试？
What should you do to pass this test?
测试笼车 Test Cages/Test Delivery
用来测试收货的准确性。These test audit whether Goods Receiving are being performed accurately.
100% 检查所有交货说明，并通知管理层发现的任何差异。 Check off all delivery notes 100% and inform management of any discrepancies found.
说出第一家奥乐齐中国商店的名字，并在什么月/年开业？
Name the first ALDI China store(s) and in what month/year did it open?
静安 Jing'An
古美 Gumei
2019年6月 June 2019