FDR
What screen in FDR shows the authorized user?
ANS
What POS en?try mode is a key/swipe I?
POS 05
What should you select for the Document Type Group when uploading Auth Log into Onbase?
Dispute Resolution Documents (RFW)
Where would you find account notes?
Memos
What should the current balance & balance to recover be before starting an investigation?
$0.00
What command in FDR brings you to the newest account number?
CBX (enter, enter)
True or false, the AVS code would be found on the ACCT VERIFICATION description line.
True
From the Main Menu, where would you go first to upload an Auth Log attachment?
Import Document
Where would you find the cardholder's phone numbers?
Contact Information
What’s the only letter you will not see in First Track or in the LTR screen of FDR?
UCCF
What are the 2 fields that need to be completed when reviewing 2wc notes in CIS Memos?
Initiation Date, Cardholder's Response
What PI Type Codes are for card present transactions?
06 & 08
What Document Type would be used when uploading the Auth Log into Onbase?
Dispute Resolution Supporting Document
To make an outbound call to the cardholder, what is the first step you take in Agent Portal?
Contact Mode
What letter would you send if the cardholder received a full merchant credit & no provisional credits had been issued?
Letter 474- RES: Merchant Credit
What transactions does the CDA screen show?
Houses the transactions that are not yet posted on the statement
What is the highest to lowest a Fraud Score can be?
0 to 999
What form would be used to report high risk activity or suspicious changes?
Red Flag Alert
If a payment was made through IVR, how was the payment processed?
Automated phone system
What are 3 actions that require an adjustment to be made?
ACK: ACK: Fraud Trans Defined- Generic
INV: Reverse Provisional Credit-Purchase
INV: Reverse Merchant Credit
INV: Reverse Provisional Credit-Cash
How would you navigate FDR to find the ECOM indicator for a transaction?
CSS, CDE (line #), F2 , F8
When a pin number is verified for an ATM withdrawal, what is the PIN Ver Code?
V
What form would be used to report Fraud App?
Cardholder Contact Form
Where can you see if a cardholder enrolled in email or mobile alerts?
Electronic Communications (within Web & Apps)
True or False, If the cardholder received a merchant credit, but a chargeback was completed you should set the merchant credit to Fraud and rebill the cardholder.
False