Proof ID
How many questions do we ask for enhanced ID/claim verification?
What is at least 5
If no phone number was provided in the VM/Email. What do we put in the phone number field?
What is 9999999999
If they indicate they did not file what do we disposition it as in the DUA app?
What is FF-Did not file
If they are veteran what fast path so we go to verify it?
What is CTMD
if not id/id related what screen do we fast path to on the pre-call research?
What is CMMA
If the VM/Email is in Spanish what email do we sent it to?
What is twc.investigations@onesupport.com
If the person is reporting someone else is committing fraud and they wish to remain anonymous what do we put in the Witness field on NMFF?
What is Anonymous Tip
What is NMSS
If we don't need to call for proof id what do we do?
What is get with a L2 and they have to get with a TL to confirm
What is the maximum amount of forms we are supposed to be doing per hour?
If the person wishes to remain anonymous on RSF what do we put in the title field?
What is leave it blank
What fast path do we use to look at the employers response?
What is NMER
If they ask questions out of out scope what phone number do we redirect them to?
What is 800-939-6631 opt 3
If you are not able to identify the claimant when doing proof id what do you disposition it as on the DUA App?
FF - Claimant Not Identified
If there are documents attached in the email what do we put on the FDCM form?
What is "Documents attached in email"
If we are unable to locate a social even if we speak with the person. What do we disposition it as in the DUA app?
What is SSN not found/No claim
What fast path do we use to search for any overpayments?
What is PCOL
Revenue & Trust Management
PO BOX 149080
Austin, TX 78714-9080
If they don't feel comfortable providing SSN what fast path do we use to search for the account number?
What is fast path ACCT
If the BPC-Email has a voicemail attached to it. What box do we check on the FDCM form?
What is "Message was transcribed from voicemail"
If it is the final attempt and we are not able to locate the SSN on file, what do we put in BZ?
What is nothing, because we aren't able to locate a social.
What fast path do we use to search for appeals information?
What is CMIS
If working on P1 and in the VM/Email the employer is calling giving a list of employees that have been a victim of ID theft what do we do?
What is submit a fdcm form for each name and ssn given