DNF/NTF
When do we call?
what is when there is no indication that it was worked by another os rep and there is nothing on nmdl saying that they have been verified.
If the person asks to remain anonymous what do we put as the title on the footnote?
what is anonymous tip
what is piggy backing?
what is when a fraud claim is on file and the victim files a claim on top of the fraud claim.
What two websites do we give them to submit documents to?
what is id.me and ui submission portal
When do we not call?
what is when NMDL shows employer confirmed
What screen do we fast path to, to see where footnotes are left?
what is NMFF
What are the 5 W's we want to be asking when someone is reporting someone else committing the fraud?
what is who, what, when, where, why
what is reach out to an L2 and they will reach out to a TL
When we call the claimant and ID.me shows completed on NMDL what are we completing with the claimant?
what is claim verification
How many attempts do we call if no answer?
what is 1 attempt
What screen do we check for address history?
What is CTAH
Define victim?
What is someone reporting they did not file the claim.
What is considered to be a scheme?
what is when it is 2 or more people that have been a victim.
If we are unable to locate any contact information what would the resolution be on the DUA app?
what is FF- Contact info not valid
What question do we ask the employer?
what is are there any additional employees who have been a victim of id theft?
What do we tell the victim if there is a fraud claim on file?
where do we fast path to see if there is any indication of fraud/identity theft on claims?
what is CMMA
If there is no indication that documents were submitted and they are able to complete enhanced ID what is the resolution in the DUA app?
what is FF - Claimant Identified
Are we allowed to offer a confirmation letter, explain?
what is no they have to ask for one
If they ask any questions out of our scope what do we say to the victim?
what is redirect them to the tele-center
If we call the complainant and they request a Spanish speaker what would we disposition/resolution it as in the DUA app?
What is RSF (S)
If there is more than one ID/ID on NMDL what do we do?
what is make a note on each ID/ID case referring it back to the one that you left a footnote on
If we are unable to locate a SSN and it is either the Final attempt or we speak to them and we still aren't able to locate a SSN what do we disposition it as in the DUA app?
what is SSN Not Found
If they request a confirmation letter what do we select from the action field on the DUA worker app?
what is VICTIM NEEDS ID THEFT LETTER