Our communities must develop this in order to clearly articulate consistent messages amongst each other, our residents and other stakeholders?
What is shared verbiage?
100
This written definition of role expectations should be reviewed annually to ensure it accurately reflects the specific job duties, physical requirements and hospitality standards.
What is a job description?
100
This is an example of this, "Jamie, I am so delighted to call you today because you have been chosen to join the Monarch Landing family as our floor technician – would you like to accept this position?"
What is a job offer?
100
This is a great source for online education and leadership training at our fingertips.
What is the Business Training Library and TAP resources on LCS Connect?
100
These meetings should be held in private and with a witness.
What is a coaching and counseling session?
200
This enables our employees to understand why we exist as an organization and what is integral in everything we do.
What is mission and shared values?
200
The best practice and most effective way to introduce new staff to their specific job requirements and our standards.
What is job specific orientation?
200
This first day on the job introduction to the community is interactive, entertaining, engaging and educational.
What is new hire orientation?
200
Employees should set these every year during their performance evaluation to facilitate their continued professional growth and development.
What are employee performance goals?
200
This reference tool should be reviewed with the entire leadership team periodically to ensure consistent application of the expectations is applied interdepartmentally.
What is the Employee Handbook?
300
This enables our employees to understand where we are going and what we hope to accomplish going forward.
What is vision and strategic priorities?
300
This tool is designed to identify the specific characteristics, behaviors and skill sets that we desire in our employment candidates.
What is behavior based interview questions?
300
Following the verbal, contingent, job offer; this meeting is a key component for the employment candidate.
What is a pre-employment meeting?
300
This includes monthly, quarterly and annually planned sessions to promote professional and personal growth for your employees, including topics specific to those who lead others.
What is a training calendar?
300
This is an example of this, "I saw how well you handled that difficult situation with Mrs. Smith. Next time let me know when a resident has a concern so I can be supportive as well, and keep up the good work!"
What is "in-the-moment coaching"?
400
This organizational shift focuses on the "way employees think and respond" instead of "what employees should do".
What is shifting from "completing a task" to the "creating an experience".
400
This 90-day and Annual assesment/meeting is one of the most vital meetings for each employee throughout their employment and should be done timely and include thoughtful information to facilitate their continued development.
What is a job performance evaluation?
400
If you have a passion for serving seniors, enjoy working as a team and a good sense of humor, complete an application or call….
What is job advertisement language?
400
Executive Directors and Administrators that pick up garbage from the floor, neatly arrange furniture, do rounds and interact with staff are exhibiting this type of leadership behavior.
What is "leads by example".
400
This expectation is in alignment with the policies, procedures, mission, vision and values of the community and written in a forward thinking and solution oriented fashion.
What is a written warning?
500
When employees feel confident in their ability to handle situations tactfully without the fear of punishment.
What is building a culture of empowerment?
500
This routine, brief, group interaction is a good technique for reinforcing our hospitality culture and core values.
What is the "daily huddle?
500
This is one of the most important things that an employee or job applicant must wear.
What is a smile?
500
This is a form of experiential learning, in which two or more people talk through a situation or play out a scenario.
What is "role playing" or "hands-on" training.
500
This technique for communicating issues from your experiential standpoint better facilitates a productive conversation.