Organizational Theory, Dynamics, and Change
A group of people who have common goals and who follow a set of operating procedures to develop products and services is called a(n)
a. organization.
b. bureaucracy.
c. democracy.
d. structure.
What is organization?
The type of stress that motivates individuals to work hard and meet goals is called
a. eustress.
b. poststress.
c. distress.
d. exhaustion.
What is eustress?
When workers’ behavior changes from increased attention from managers, this is called
a. job embeddedness.
b. the Hawthorne effect.
c. affect circumplex.
d. Hobo Syndrome.
What is the Hawthorne effect?
According to Maslow’s need theory, humans have ______ basic needs.
a. 1
b. 2
c. 3
d. 5
What is 5?
Collectivist cultures prefer staffing techniques and strategies characterized by ____________________.
a. omniscient methods
b. personalized methods
c. subjective methods
d. objective methods
What is objective methods?
Supervisor ratings are examples of
a. objective measures.
b. subjective measures.
c. personnel measures.
d. judgmental measures.
What is judgmental measures?
Which of the following includes a formal hierarchy, division of labor, and a clear set of operating procedures?
a. organization
b. bureaucracy
c. democracy
d. structure
What is bureaucracy?
Which of the following types of coping is directed at managing or altering the problem that causes stress?
a. problem-focused coping
b. emotion-focused coping
c. behavior-focused coping
d. cognitive-focused coping
What is problem-focused coping?
Which of the following assesses satisfaction by examining five areas of work?
a. Minnesota Multiphasic Personality Inventory (MMPI)
b. Minnesota Satisfaction Questionnaire (MSQ)
c. NEO Personality Inventory (NEO-PI-R)
d. Job Descriptive Index (JDI)
What is Job Descriptive Index (JDI)?
The Behaviorist approach was proposed by
a. Freud.
b. Maslow.
c. Skinner.
d. Lewin.
What is Skinner?
The degree to which less powerful members of an organization accept and expect an unequal distribution of power is called _____.
a. power distance
b. uncertainty avoidance
c. multinational staffing
d. multiculturalism
What is power distance?
Which of the following types of justice focuses on the fairness of outcomes related to decisions made in the organization?
What is distributive?
Which of the following is not one of the four dimensions of an organizational chart?
a. division of labor
b. delegation of authority
c. need hierarchy
d. span of control
What is need hierarchy?
Burnout and anxiety are examples of
a. physical stressors.
b. psychological stressors.
c. behavioral outcomes.
d. psychological strains.
What is psychological strains?
How many areas of work are used to examine satisfaction in the Job Descriptive Index (JDI)?
a. 3
b. 5
c. 7
d. 9
What is 5?
“Group dynamics” applies to the approach taken by which of the following psychologists?
a. Freud
b. Maslow
c. Skinner
d. Lewin
What is Lewin?
5. Procedures that involve staffing for organizations in more than one country are called _____.
a. power distance
b. uncertainty avoidance
c. multinational staffing
d. multiculturalism
What is multinational staffing?
When an employee is required to describe how to complete a task to an interviewer, it is called a(n) ______ test.
What is walk-through?
The various departments of an organization (e.g., human resources, accounting, public relations) all represent
a. division of labor.
b. delegation of authority.
c. need hierarchy.
d. span of control.
What is division of labor?
Role ambiguity and interpersonal conflict are examples of
a. physical stressors.
b. psychological stressors.
c. physical strains.
d. psychological strains.
What is psychological stressors?
Which construct has been suggested to be the opposite of employee engagement?
a. employee disengagement
b. affective withdrawal
c. employee turnover
d. psychological burnout
What psychological burnout?
The idea that humans are functional, reflexive, and involuntary applies to the _____ metaphor.
a. person as machine
b. person as intentional
c. person as judge
d. person as scientist
What is person as machine?
Norm-referenced cut scores are based on
a. projected job performance.
b. the average of the test-takers scores.
c. hypothetical scores.
d. a set of ideal scores.
What is the average of the test-takers scores?
Adaptive performance shares similarities with
a. task performance.
b. contextual performance.
c. procedural performance.
d. counterproductive performance.
What is contextual performance?
According to Argyris, there are ______ steps to an individual’s development in an organization.
a. 2
b. 3
c. 4
d. 5
What is 5?
When an employee is unclear regarding what behavior is expected on the job, role ______ occurs.
a. ambiguity
b. conflict
c. overload
d. strain
What is ambiguity?
The affect circumplex shows
a. a circle of ways that productivity is affected.
b. discrete emotions positioned around a circle.
c. a neurosis that affects how one perceives work.
d. a form of meta-analysis that looks at affectations.
What is discrete emotions positioned around a circle?
According to Maslow’s need hierarchy, the most basic human need is
a. physiological.
b. self-actualization.
c. security.
d. esteem.
What is physiological?
Domain-referenced scores are also known as _____ referenced cut scores.
a. criterion
b. content
c. norm
d. construct
What is criterion?
Proficiency with which job incumbents perform activities formally recognized as part of their job is _____ performance.
What is task?