CAC
What does CAC stand for?
Common Access Card
What is the minimum number of business days an onboarding should be submitted before an employee starts?
10 business days
Confluence
A ticket for container assistance?
Thomas Sejkora
1) plug it in
2) turn it on
3) try a different monitor
What color and letter is associated with federal employees?
W - White
On offboarding tickets, if not specified what time in the day should accounts be deactivated?
Close of Business
After how many days can a ticket be closed for inactivity?
5
A ticket for database password reset?
Heidi Marotta
VPN won't connect
1) Is their pager field populated (Correctly*)
2) Are they in the VPN group
3) Are they already on our network
4) Reset the client
the wrong email is added to the card
What action must be taken before onboarding and offboarding tickets work can be started
How many members of the team request the same day off at a given time?
A ticket for CCB review?
Michael Armbruster
I can't connect to net.nefsc.noaa.gov. Please Help
1) Verify they are on nmfs.local
2) net use * /delete to reset connection
3) Escalate to systems administration team
What field is populated in Active Directory to make it so CAC logins do not require a username hint?
userPrincipalName
3 sub-tasks are dependent upon submitters checking yes on required fields, what are they?
Database Account Creation
Linux Account Creation
Windows File Share Folder Creation
When is it okay to submit a ticket on a users behalf?
If the employee's issue prevents them for logging in to the Jira system
A ticket for Deployment to Production?
David Chevrier
Request Software Install/Update Ticket: I'm a new employee please install Github
Politely reject the ticket and ask them to resubmit under the proper ticket type
How do we clear certificates off a device?
Open Control Panel > Internet Options > Content > Certificates and clear old certificates
For onboarding an affiliate employee, three documents are required. What are they
NEFSC NDA
CAC Waiver
CD-591
Bonus: IT Security Rules of Behavior
There are how many default prompts for responding tickets in confluence? What are they?
5
Acknowledge Receipt of Customer Email
Updating the Ticket Progress
Resolving a Ticket
Asking for More Information
Writing an Apology
A ticket to submit 508 Compliance Forms?
Brian McGovern
I cannot log in. It says Certificate Revocation could not be authenticated
Reinstall Axway and add configuration file
Restart the service