Two Factor
Both are needed to sign into this account.
What are password and verification code
Take privacy seriously and properly handle safety first and consumer law issues. In What article can you find this?
What is Compliance found in CP1513
25% goal
The affected product for Activation Lock issues
What is iCloud
Assure, Guidance, knowledge, holds, and professionalism falls under which category
Apple customer critical
This software is required in order to be a trusted device
What is iOS 9 and OS X El Capitan
T/F: you can score needs improvement by giving out information on a unreleased Apple product
What is True
Below 17 minutes
Monthly subscription for iCloud
iCloud storage
Compliance falls under which category
Apple Regalutory Critical
Website customers can go to to get updates on their Account Recovery status
What is iforgot.apple.com
What 3 words are required prior to screen sharing?
15% goal
What is T2
With this you can keep your passwords and other secure information updated across your devices.
What is iCloud keychain
You score N/A for Holds because of this reason
What is you never placed customer on hold during the interaction
Through what app can a customer initiate account recovery
What is find my iPhone
What article can an advisor find the screen share guidelines that relates to Compliance
CP1210
Which KPI metrics can lead to corrective action if not kept within goal beginning next month?
CSATS & Logging
Type of security that’s required in order to use Messages in ICloud
What is two factor
Needs Improvement Driver: the advisor ignored the customer.
What is Professionalism?
This is Quickest way to reset your password using TFA
Settings of the device under Password & Security
T/F: you do not have to ask customer if they’re the account holder before verifying in ICST as long as the names match
False
Your score in these metrics derive from the customer surveys
What is CSATS & Issue Resolution
Share purchases, storage, location and calendars
What is family sharing
Needs improvement driver: the advisor criticized a third party product, policy or employee
What is Professionalism